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Share of selected major companies using online customer service in Sweden 2018

Share of selected major companies using online customer service features in Sweden in 2018, by type of feature

by Julia Stoll, last edited Feb 15, 2018
Share of selected major companies using online customer service in Sweden 2018 This statistic shows the share of selected major companies using online customer service features in Sweden in 2018, by type of feature. In that year, FAQs were a commonly utilized feature among the surveyed companies, 85 percent of companies having them on their website. Roughly 50 percent of companies also allowed customers to give feedback online. Furthermore, online customer service features such as real-time chat services were less common in Sweden.
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Share of selected major companies using online customer service features in Sweden in 2018, by type of feature

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