According to the results of Coronavirus Consumer Tracker conducted by Internet Retailing, up to 47 percent of UK consumers' online orders have been affected by busy and overwhelmed services during the coronavirus (Covid-19) pandemic. About 40 percent of those surveyed said their ability to order takeout food online was reduced. The level of disruption experienced by consumers was particularly pronounced when it came to shopping for groceries. Close to half of all respondents said that the increased pressure on services affected their ability to shop for groceries online.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*
* This question was phrased by the source as follows: "Has COVID-19 (coronavirus) and the associated busy-ness of some services affected your ability to shop?"
Excluding respondents who hadn't tried to purchase recently.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
InternetRetailing. (April 29, 2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph]. In Statista. Retrieved October 07, 2024, from https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*." Chart. April 29, 2020. Statista. Accessed October 07, 2024. https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. (2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*. Statista. Statista Inc.. Accessed: October 07, 2024. https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of Disruptions Experienced in Online Shopping Due to Overwhelmed Services during The Coronavirus Pandemic in The United Kingdom (Uk) in 2020, by Shopping Activity*." Statista, Statista Inc., 29 Apr 2020, https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing, Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* Statista, https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/ (last visited October 07, 2024)
Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph], InternetRetailing, April 29, 2020. [Online]. Available: https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/