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Coronavirus impact on online orders due to overwhelmed services in the UK 2020

According to the results of Coronavirus Consumer Tracker conducted by Internet Retailing, up to 47 percent of UK consumers' online orders have been affected by busy and overwhelmed services during the coronavirus (Covid-19) pandemic. About 40 percent of those surveyed said their ability to order takeout food online was reduced. The level of disruption experienced by consumers was particularly pronounced when it came to shopping for groceries. Close to half of all respondents said that the increased pressure on services affected their ability to shop for groceries online.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*

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Release date

April 2020


United Kingdom

Survey time period

May 6, 2020

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

UK adults

Supplementary notes

* This question was phrased by the source as follows: "Has COVID-19 (coronavirus) and the associated busy-ness of some services affected your ability to shop?"
Excluding respondents who hadn't tried to purchase recently.

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Statistics on "Coronavirus: impact on the retail industry in the UK"

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