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Chile: online buyers' top shopping channels during the COVID-19 pandemic 2020

Approximately 31 percent of internet users surveyed in Chile stated that they wanted to shop online and have their purchases delivered at home during the COVID-19 outbreak, up from 18 percent before the pandemic started. Meanwhile, 12 percent of respondents said they would rather shop in physical stores during the pandemic, down from 31 percent before the novel coronavirus outbreak.

Preferred shopping channels among frequent online buyers before and during the COVID-19 outbreak in Chile in 2020

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Release date

June 2020



Survey time period

March 23 to June 7, 2020

Number of respondents

236 respondents

Method of interview

Online survey

Supplementary notes

Chile recorded its first confirmed case of COVID-19 on March 3, 2020. Exactly 16 days later, Chilean president Sebastian Piñera declared a 90-day state of catastrophe giving the government extraordinary powers to restrict freedom of movement and try to assure food supply and basic services.

The question was posed as follows: "Antes y durante la crisis sanitaria por COVID 19, ¿con qué frecuencia realiza compras? Con una escala de 1 a 5, donde 1 es 'Muy bajo' y 5 es 'Muy alto'".

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Statistics on "Coronavirus (COVID-19) in Chile"

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