When asked about their delivery expectations for online purchases across various categories, nearly two-thirds of global shoppers anticipated receiving their items within 24 hours, with four in ten expecting delivery in under two hours. Additionally, about one-third of respondents expressed a desire for healthcare and pharmaceutical, alcohol, and financial products to be delivered within two hours, while half of the consumers expected these items within 24 hours.
Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023
Characteristic
Less than two hours
Less than 24 hours
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The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.
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Wunderman Thompson Commerce. (June 27, 2023). Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023 [Graph]. In Statista. Retrieved September 08, 2024, from https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia
Wunderman Thompson Commerce. "Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023." Chart. June 27, 2023. Statista. Accessed September 08, 2024. https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia
Wunderman Thompson Commerce. (2023). Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023. Statista. Statista Inc.. Accessed: September 08, 2024. https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia
Wunderman Thompson Commerce. "Expectations of Online Shoppers for “faster Delivery” times in Selected Categories Worldwide in 2023." Statista, Statista Inc., 27 Jun 2023, https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia
Wunderman Thompson Commerce, Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023 Statista, https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia (last visited September 08, 2024)
Expectations of online shoppers for “faster delivery” times in selected categories worldwide in 2023 [Graph], Wunderman Thompson Commerce, June 27, 2023. [Online]. Available: https://www.statista.com/statistics/1279369/delivery-time-expectation-online-shoppers-worldwide/?ref=blog.wallex.asia
