ACSI - U.S. customer satisfaction with e-business 2000-2017

U.S. customer satisfaction with e-business from 2000 to 2017

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Release date

July 2017

Region

United States

Survey time period

2000 to 2017

Number of respondents

4,978 respondents

Special properties

Includes social media, search engines and information websites, and news and opinion websites

Supplementary notes

According to the source, the e-commerce sector (measured by the ACSI every fourth quarter for the past ten years) is comprised of the following three industries, chosen because they offer the greatest GDP contribution in the sector: e-retail, online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

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