ACSI - U.S. customer satisfaction with e-business 2000-2017

U.S. customer satisfaction with e-business from 2000 to 2017 (index score)

ACSI - U.S. customer satisfaction with e-business 2000-2017 This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.
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U.S. customer satisfaction with e-business from 2000 to 2017 (index score)

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ACSI score (100-point scale)
200063
200165
200268.7
200371.4
200472.5
200575.9
200676.5
200775.2
200879.3
200981.5
201073.5
201175.4
201274.2
201371.3
201473.4
201574.2
201674.9
201774.3
ACSI score (100-point scale)
200063
200165
200268.7
200371.4
200472.5
200575.9
200676.5
200775.2
200879.3
200981.5
201073.5
201175.4
201274.2
201371.3
201473.4
201574.2
201674.9
201774.3
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This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.
Show more
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