Customer satisfaction: Most improved organisations in the United Kingdom (UK) 2014

This statistic shows the ten most improved organisations for customer satisfaction in the United Kingdom (UK) in July 2014 compared to a year earlier, ranked by their increase in satisfaction index rating. Tesco Bank' satisfaction index rose by 6.3 in July 2014, ranking them the second most improved organisation in the UK for customer satisfaction.

Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014

UK Customer Satisfaction Index (UKCSI)**
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Release date

July 2014


United Kingdom

Survey time period

July 2013 July 2014*

Number of respondents

9,522 respondents

Special properties

40,842 survey responses from 9,522 individual UK consumers.

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey reponses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling, on a scale from 1 to 10.

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Statistics on "Tesco Group in the United Kingdom (UK)"

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