People are constantly trading stories about their customer service
experiences but which industries cause the most pain? According to a survey of US adults carried out by Ipsos, government offices have the worst customer service departments and representatives in the United States, garnering 39 percent of the vote.
sector comes a close second, with 38 percent of people saying they have the worst customer service in the country. Airlines and insurance companies have a bad reputation for assisting their customers but interestingly, Americans are relatively satisfied with their customer service departments.