Share of customers by poor customer service experiences U.S.& worldwide 2018

This statistic shows the share of customers in the U.S. and worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018. During the survey, 18 percent of respondents from the United States cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspects of a poor customer service experience.

What is the most frustrating aspect of a poor customer service experience?

United StatesGlobal average
The representative lacks the knowledge or ability to resolve my issue40%36%
Having to repeat or provide my information multiple times29%31%
Difficulty reaching or inability to reach a live agent24%20%
Not being able to resolve my issue on my own using self-service7%12%
Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Call centers in the U.S."

Further Content: You might find this interesting as well

Statistics

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.