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Share of customers by poor customer service experiences U.S.& worldwide 2018

This statistic shows the share of customers in the U.S. and worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018. During the survey, 18 percent of respondents from the United States cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspects of a poor customer service experience.

What is the most frustrating aspect of a poor customer service experience?

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Source

Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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