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Customers who stopped doing business due to poor customer service U.S. 2016-2018
Customers who stopped doing business due to poor customer service U.S. 2016-2018
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. During the 2018 survey, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
Loading statistic...
| Share of customers | |
|---|---|
| 2018 | 44% |
| 2017 | 54% |
| 2016 | 49% |
| Share of customers | |
|---|---|
| 2018 | 44% |
| 2017 | 54% |
| 2016 | 49% |
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Description
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This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. During the 2018 survey, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
Show more- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- United States
- Survey time period
- 2016 to 2018
- Number of respondents
- 1,002 respondents
- Age group
- 18 years and older
- Method of interview
- Online survey
- Supplementary notes
- Values prior to 2018 were taken from previous editions.
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United States
- Survey time period
- 2016 to 2018
- Number of respondents
- 1,002 respondents
- Age group
- 18 years and older
- Method of interview
- Online survey
- Supplementary notes
- Values prior to 2018 were taken from previous editions.
Other statistics on the topic
Call center services industry in the U.S.
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Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
- Global contact center satisfaction index from 2010 to 2019Global contact center satisfaction index 2010-2019
- Global contact center satisfaction index from 2016 to 2019, by industryGlobal contact center satisfaction index by industry 2016-2019
- Number of call centers opened or expanded from 2016 to 2018, by region or countryNumber of call centers opened or expanded by region 2016-2018
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*Contact center employees in the United States 2014-2018
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2018
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by regionRevenue distribution of Tata Consultancy Services worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2018
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupationU.S. telecommunications industry: employees by occupation 2015-2017
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2018States with the highest employment in telemarketing in the U.S. 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*Customers who have contacted customer service in the past month U.S. 2015-2018
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018U.S. customers who did more business with companies due to good customer service 2018
- How would you rate your overall experience with the following customer service communication channels?U.S. customers who found their customer service experience good by channel 2016-2017
- From your experience, what has been the one most common cause of your customer service frustration?Primary causes of customer service frustration in U.S. 2017
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Communication channels preferred to contact customer service worldwide 2018
- Share of customers who shared their contact center experience on social media 2017
- Customer service industry: number of live chats per agent per month 2016-2017
- Customer service agents: communication channels with management U.S. 2017
- Chatbot users who want to be able to connect to a live agent by generation U.S. 2017
- Number of live chats per month worldwide 2018
- Customer service agents satisfaction with their job by gender U.S. 2017
- Customer service agents opinion about job advancement, by generation U.S. 2017
- Live chat: customer wait time in selected countries 2017
- Live chat: customer wait time worldwide 2015-2018
- Chatbots: customer service agents opinion about usage and value added U.S. 2017
- Share of customers worldwide contacting customer support by channel 2019
- Millennials who stopped doing business due to poor customer service U.S. 2016-2018
- Global customer live chat duration by country 2017
- Customer live chat duration worldwide 2016-2018
- Activities of call centres revenue in Romania 2010-2022
- Activities of call centres revenue in Italy 2010-2022
- Research and development spending in the United Kingdom (UK) 2015, by industry
- Big Four auditors: revenue for PwC, KPMG, EY & Deloitte UK 2004 & 2014, by service
- Forecast: revenue landscape services Germany 2008-2020
Studies
- Customer service in the U.S.
- Call centers in the U.S.
- Global State of Customer Service Report 2018
- State of Customer Service Experience 2018
- Contact Center Satisfaction Index Report 2019
- Deloitte 2017 Global Contact Center Survey Results
- Global State of Customer Service Report 2017
- State of Customer Service Experience 2017
- Contact Center Satisfaction Index Report 2017
- Contact Center Satisfaction Index Report 2018
- Live Chat Benchmark Report 2019
- Knowlagent contact center productivity survey 2011
- Tata Consultancy Services Limited Annual Report 2017-2018
- Call Center Location Trend Report 2019
- RiverStar Contact Center BPO Survey Results 2011
Statistics on "Call centers in the U.S."
- Global contact center satisfaction index from 2010 to 2019
- Global contact center satisfaction index from 2016 to 2019, by industry
- Number of call centers opened or expanded from 2016 to 2018, by region or country
- Number of contact center employees in the United States from 2014 to 2018 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States from 2016 to 2018, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2018
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2018*
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017 and 2018
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- Which of the following customer service channels do you prefer?
- Share of customers who shared their contact center experience on social media in 2017, by channel
- Number of live chats per agent per month worldwide in 2016 and 2017
- Customer service agents' communication channels with management in the United States in 2017
- Share of customers who still want to be able to connect with a live agent when interacting with a chatbot in 2017, by generation
- Average chat volume in live chat worldwide in 2018, by month
- Share of customer service agents satisfied with their call center job in U.S. in 2017, by gender
- Do you feel there are opportunities for you to be promoted and/or advance in your career at the customer service center where you are currently working?
- Customer wait time when using live chat worldwide in 2017, by country (in seconds)
- Customer wait time when using live chat worldwide from 2015 to 2018 (in seconds)
- Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
- Share of customers contacting customer support in 2019, by channel
- Share of Millennials in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- Customer live chat duration worldwide in 2017, by country (in seconds)
- Customer live chat duration worldwide from 2016 to 2018 (in seconds)
- Activities of call centres revenue in Romania from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Italy from 2010 to 2022 (in million U.S. dollars)
- Research and development spending in computing and healthcare in the United Kingdom (UK) as of 2015 (in billion U.S. dollars)
- Revenue of the Big Four auditing firms (PwC, KPMG, EY and Deloitte) based on United Kingdom (UK) businesses in 2004 and 2014, by service (in billion GBP)
- Revenue of landscape services (NACE Rev. 2 N8130) in Germany from 2008 to 2020 (in million U.S. dollars)
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