Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018

Customers who stopped doing business due to poor customer service U.S. 2016-2018 This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. In 2018, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
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Share of customers
201844%
201754%
201649%
Share of customers
201844%
201754%
201649%
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This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. In 2018, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
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Release date
January 2019
Region
United States
Survey time period
2016 to 2018
Number of respondents
1,002 respondents
Age group
18 years and older
Method of interview
Online survey
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