Customers who stopped doing business due to poor customer service U.S. 2016-2018

This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. During the 2018 survey, 44 percent of customers stated they stopped doing business with a company due to poor customer service.

Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018

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Sources

Release date

January 2019

Region

United States

Survey time period

2016 to 2018

Number of respondents

1,002 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Values prior to 2018 were taken from previous editions.

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