This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. In 2018, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
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Customers who stopped doing business due to poor customer service U.S. 2016-2018
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. In 2018, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
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| Share of customers | |
|---|---|
| 2018 | 44% |
| 2017 | 54% |
| 2016 | 49% |
| Share of customers | |
|---|---|
| 2018 | 44% |
| 2017 | 54% |
| 2016 | 49% |
© Statista 2019
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Description
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This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. In 2018, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
Show more- Show sources information
- Show publisher information
- Release date
- January 2019
- Region
- United States
- Survey time period
- 2016 to 2018
- Number of respondents
- 1,002 respondents
- Age group
- 18 years and older
- Method of interview
- Online survey
More information
- Region
- United States
- Survey time period
- 2016 to 2018
- Number of respondents
- 1,002 respondents
- Age group
- 18 years and older
- Method of interview
- Online survey
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+Revenue of Tata Consultancy Services Limited worldwide 2007-2018
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+U.S. telecommunications industry: employees by occupation 2015-2017
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+Revenue of Convergys Corporation 2009-2017
Global contact center satisfaction index 2010-2018
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Customer service in the U.S.
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Statistics on "Call centers in the U.S."
- Industry overview
The most important statistics
- Global contact center satisfaction index from 2010 to 2018Global contact center satisfaction index 2010-2018
- Global contact center satisfaction index from 2016 to 2018, by industryGlobal contact center satisfaction index by industry 2016-2018
- Number of call centers opened or expanded in 2016 and 2017, by region or countryNumber of call centers opened or expanded by region 2016-2017
- Number of contact center employees in the United States from 2014 to 2017 (in millions)*Contact center employees in the United States 2014-2017
- Number of call centers in the U.S. states with the highest call center employment in July 2018Number of call centers in the U.S. states with the highest employment 2018
- Largest call centers in the United States as of August 2018, by number of employeesLargest U.S. call centers by number of employees 2018
- Leading companies
The most important statistics
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)Revenue of Tata Consultancy Services Limited worldwide 2007-2018
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by regionRevenue distribution of Tata Consultancy Services worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)Revenue of Convergys Corporation by segment 2011-2017
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)Arvato Bertlesmann: revenue from CRM solutions 2015-2016
- Employment
The most important statistics
- Number of jobs created in the call center industry in the United States in 2016 and 2017, by regionNumber of jobs created in the U.S. call center industry by region U.S. 2016-2017
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupationU.S. telecommunications industry: employees by occupation 2015-2017
- Leading states with the highest number of call center workers in the United States as of July 2018U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the United States as of May 2017States with the highest employment in telemarketing in the U.S. 2017
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*Customer service agents' opinion about opportunities by gender U.S. 2017-2018
- Operations
The most important statistics
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*Customers who have contacted customer service in the past month U.S. 2015-2017
- Communication channels easy to use in customer service in the United States in 2018Easiest-to-use customer service channels in U.S. 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017, by generationU.S. customers who did more business with companies due to good customer service 2017
- How would you rate your overall experience with the following customer service communication channels?U.S. customers who found their customer service experience good by channel 2016-2017
- From your experience, what has been the one most common cause of your customer service frustration?Primary causes of customer service frustration in U.S. 2017
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Customer service agents satisfaction with their job by gender U.S. 2017
- Share of customers worldwide contacting customer support by channel 2018
- Communication channels used to contact customer service worldwide 2017
- Share of customers who shared their contact center experience on social media 2017
- Live chat: customer wait time in selected countries 2017
- Live chat: customer wait time worldwide 2015-2017
- Customer live chat duration worldwide 2016-2017
- Chatbots: customer service agents opinion about usage and value added U.S. 2017
- Live chat: global customer satisfaction rate by country 2017
- Live chat: customer satisfaction rate worldwide 2015-2017
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
- Reasons for contacting customer service worldwide 2018
- Customer service agents opinion about job advancement, by generation U.S. 2017
- Millennials who stopped doing business due to poor customer service U.S. 2016-2017
- Global customer live chat duration by country 2017
- Activities of call centres revenue in Romania 2010-2022
- Activities of call centres revenue in Italy 2010-2022
- Combined office administrative service activities revenue in Denmark 2010-2022
- Investigation activities revenue in Bulgaria 2010-2022
- Other building and industrial cleaning activities revenue in France 2010-2022
Studies
- Customer service in the U.S.
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2017
- Contact Center Satisfaction Index Report 2018
- Deloitte 2017 Global Contact Center Survey Results
- State of Customer Service Experience 2017
- Contact Center Satisfaction Index Report 2017
- Live Chat Benchmark Report 2019
- State of Chatbots Report 2018
- Knowlagent contact center productivity survey 2011
- Tata Consultancy Services Limited Annual Report 2017-2018
- RiverStar Contact Center BPO Survey Results 2011
- Global Customer Service Barometer 2012
- The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms
Statistics on the topic
Free statistics
- Global contact center satisfaction index from 2010 to 2018
- Global contact center satisfaction index from 2016 to 2018, by industry
- Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*
- How would you rate your overall experience with the following customer service communication channels?
- From your experience, what has been the one most common cause of your customer service frustration?
- Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
- Share of customer service agents satisfied with their call center job in U.S. in 2017, by gender
- Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
- Share of customer service agents by their opinion about their contact center using chatbots for customer service as of March 2017
- Do you feel there are opportunities for you to be promoted and/or advance in your career at the customer service center where you are currently working?
Premium Statistics
- Number of call centers opened or expanded in 2016 and 2017, by region or country
- Number of contact center employees in the United States from 2014 to 2017 (in millions)*
- Number of call centers in the U.S. states with the highest call center employment in July 2018
- Largest call centers in the United States as of August 2018, by number of employees
- Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
- Revenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
- Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
- Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
- Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- Number of jobs created in the call center industry in the United States in 2016 and 2017, by region
- Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
- Leading states with the highest number of call center workers in the United States as of July 2018
- States with the highest employment in telemarketing in the United States as of May 2017
- Communication channels easy to use in customer service in the United States in 2018
- Share of customers in the United States who did more business with companies due to good customer service in 2017, by generation
- Share of customers contacting customer support in 2018, by channel
- Which of the following customer service channels have you used?
- Share of customers who shared their contact center experience on social media in 2017, by channel
- Customer wait time when using live chat in the customer service industry in 2017, by country (in seconds)
- Customer wait time when using live chat in the customer service industry worldwide from 2015 to 2017 (in seconds)
- Customer live chat duration in the customer service industry worldwide in 2016 and 2017 (in seconds)
- Customer satisfaction rate with live chat usage in the customer service industry in 2017, by country
- Global customer satisfaction rate with live chat usage in the customer service industry from 2015 to 2017
- Reasons for contacting customer service worldwide in 2018
- Share of Millennials in the United States who stopped doing business with a company due to poor customer service in 2016 and 2017
- Customer live chat duration in the customer service industry worldwide in 2017, by country (in seconds)
- Activities of call centres revenue in Romania from 2010 to 2022 (in million U.S. dollars)
- Activities of call centres revenue in Italy from 2010 to 2022 (in million U.S. dollars)
- Combined office administrative service activities revenue in Denmark from 2010 to 2022 (in million U.S. dollars)
- Investigation activities revenue in Bulgaria from 2010 to 2022 (in million U.S. dollars)
- Other building and industrial cleaning activities revenue in France from 2010 to 2022 (in million U.S. dollars)
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