This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020
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Other statistics that may interest you Customer service in the U.S.
Market overview
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- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
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- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
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Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
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- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
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- Chatbots: customer service agents opinion about usage and value added U.S. 2017
- Live chat: customer wait time worldwide 2015-2022
- Live chat: customer wait time in selected countries 2017
- Share of customers who shared their contact center experience on social media 2017
- Primary causes of customer service frustration in U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
- Live chat: customer satisfaction rate worldwide 2015-2022
- Live chat: global customer satisfaction rate by country 2017
- Share of customers worldwide contacting customer support by channel 2020
- Customer service agents intending to stay at their current job by gender U.S. 2017
- Live chat: global customer wait time by industry 2022
- Customer service agents who think customer questions are easy by size U.S. 2017
- Customer live chat duration worldwide by industry 2020-2021
- Reasons for contacting customer service worldwide 2018
- Chatbots: usage benefits customers expect to enjoy U.S. 2017
- Customer service agents worldwide with access to on-demand training 2018
- Customer service agents worldwide who have relationship-orientated interactions 2018
- Mobile workers worldwide who have offline mobile access to customer info 2018
- Mobile workers worldwide who have offline mobile access to knowledge bases 2018
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Statistics
- Chatbots: customer service agents opinion about usage and value added U.S. 2017
- Live chat: customer wait time worldwide 2015-2022
- Live chat: customer wait time in selected countries 2017
- Share of customers who shared their contact center experience on social media 2017
- Primary causes of customer service frustration in U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
- Live chat: customer satisfaction rate worldwide 2015-2022
- Live chat: global customer satisfaction rate by country 2017
- Share of customers worldwide contacting customer support by channel 2020
- Customer service agents intending to stay at their current job by gender U.S. 2017
- Live chat: global customer wait time by industry 2022
- Customer service agents who think customer questions are easy by size U.S. 2017
- Customer live chat duration worldwide by industry 2020-2021
- Reasons for contacting customer service worldwide 2018
- Chatbots: usage benefits customers expect to enjoy U.S. 2017
- Customer service agents worldwide with access to on-demand training 2018
- Customer service agents worldwide who have relationship-orientated interactions 2018
- Mobile workers worldwide who have offline mobile access to customer info 2018
- Mobile workers worldwide who have offline mobile access to knowledge bases 2018
Aspect. (September 1, 2020). Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 [Graph]. In Statista. Retrieved December 04, 2023, from https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. "Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020." Chart. September 1, 2020. Statista. Accessed December 04, 2023. https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. (2020). Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. Statista. Statista Inc.. Accessed: December 04, 2023. https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect. "Share of Customers in The United States Who Stopped Doing Business with a Company Due to Poor Customer Service from 2016 to 2020." Statista, Statista Inc., 1 Sep 2020, https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/
Aspect, Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 Statista, https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/ (last visited December 04, 2023)
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020 [Graph], Aspect, September 1, 2020. [Online]. Available: https://www.statista.com/statistics/815568/customers-who-stopped-doing-business-due-to-poor-customer-service-us/