Customers who stopped doing business due to poor customer service U.S. 2016-2018
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018. During the 2018 survey, 44 percent of customers stated they stopped doing business with a company due to poor customer service.
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
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| Share of customers | |
|---|---|
| 2018 | 44% |
| 2017 | 54% |
| 2016 | 49% |
Source
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