Customers who stopped doing business due to poor customer service U.S. 2016-2020

Published by Statista Research Department, Jul 6, 2022
This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020. During the 2020 survey, 40 percent of customers stated they stopped doing business with a company due to poor customer service.

Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020

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Release date

September 2020

Region

United States

Survey time period

2016 to 2020

Number of respondents

1,100 respondents

Age group

18-64 years

Method of interview

Online survey

Supplementary notes

Values prior to 2020 were taken from previous editions.
Values for 2019 were not published by the source.

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