Share of customers in the United States who stopped doing business with a company due to poor customer service in 2016 and 2017

Customers who stopped doing business due to poor customer service U.S. 2016-2017 This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service in 2016 and 2017. In 2017, 54 percent of customers stated that they stopped doing business with a company due to poor customer service.
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Share of customers
201649%
201754%
Share of customers
201649%
201754%
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Description Source More information
This statistic shows the share of customers in the United States who stopped doing business with a company due to poor customer service in 2016 and 2017. In 2017, 54 percent of customers stated that they stopped doing business with a company due to poor customer service.
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Release date
February 2018
Region
United States
Survey time period
2016 and 2017
Number of respondents
1,000 respondents
Age group
18-65 years
Method of interview
Online survey

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