In 2021, almost 52 percent of professionals in the Americas stated that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region
To retrieve the data, click select the 11 question, apply Region as a filter and press View each region as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".
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NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region [Graph]. In Statista. Retrieved October 13, 2024, from https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. "Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed October 13, 2024. https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. (2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region. Statista. Statista Inc.. Accessed: October 13, 2024. https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT, Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region Statista, https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/ (last visited October 13, 2024)
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
