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Most important drivers of CX for organizations worldwide by region 2019

Published by Statista Research Department, Jan 7, 2021
In 2019, 27.2 percent of organizations in America revealed that for them one of the most important drivers of customer experience (CX) is increasing their brand value and differentiating themselves from the competitors. During the survey, 62.9 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.

Most important thing about CX for organizations worldwide in 2019, by region

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Sources

Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select the 1.5 question, apply Region as a filter and press View each region as a separate chart.

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