In 2021, 52.1 percent of organizations in America revealed that one of the main outcome from evolving their customer experience (CX) strategy was an increased customer engagement. During the survey, 45.7 percent of organizations stated that they are
Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by region
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Statistics
- Most important drivers of CX for organizations worldwide by service type 2018
- Most important drivers of CX for organizations worldwide 2021
- Most important drivers of CX for organizations worldwide by country 2019
- Most important benefits of CX for organizations worldwide by sector 2021
- Share of organizations satisfied with CX capability worldwide in 2021
- Share of organizations satisfied with its current CX capability by sector 2021
- Extent to which organizations define strategic value of CX worldwide by region 2019
- Share of organizations satisfied with its current CX capability by service 2018
- Extent to which organizations defined strategic value of CX worldwide by country 2021
- Share of organizations satisfied with its current CX capability by region 2019
- Share of organizations satisfied with its current CX capability by country 2019
- Extent to which organizations defined strategic value of CX worldwide 2021
- Data management strategies for increasing data volume for CX in the U.S. 2019
- Net Promoter Score (NPS) in the U.S. 2021, by industry
- Customer insight use for product & service business improvement in the U.S. 2021
NTT. (September 22, 2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by region [Graph]. In Statista. Retrieved August 19, 2022, from https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/
NTT. "Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by region." Chart. September 22, 2021. Statista. Accessed August 19, 2022. https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/
NTT. (2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by region. Statista. Statista Inc.. Accessed: August 19, 2022. https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/
NTT. "Main Outcomes from Evolving Customer Experience (Cx) Strategy for Organizations Worldwide 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/
NTT, Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by region Statista, https://www.statista.com/statistics/1080747/drivers-customer-experience-organizations-worldwide-region/ (last visited August 19, 2022)