In 2021, 23.8 percent of customers in the media and communications sector rated the organizations' customer experience (CX) capability seven out of ten (7/10). During the survey, 70.7 percent of organizations stated that ease of resolution is
CX capability evaluation of organizations by customers worldwide in 2021, by sector
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NTT. (September 22, 2021). CX capability evaluation of organizations by customers worldwide in 2021, by sector [Graph]. In Statista. Retrieved May 22, 2022, from https://www.statista.com/statistics/1081798/cx-capability-evaluation-customers-worldwide-sector/
NTT. "CX capability evaluation of organizations by customers worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed May 22, 2022. https://www.statista.com/statistics/1081798/cx-capability-evaluation-customers-worldwide-sector/
NTT. (2021). CX capability evaluation of organizations by customers worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: May 22, 2022. https://www.statista.com/statistics/1081798/cx-capability-evaluation-customers-worldwide-sector/
NTT. "Cx Capability Evaluation of Organizations by Customers Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081798/cx-capability-evaluation-customers-worldwide-sector/
NTT, CX capability evaluation of organizations by customers worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1081798/cx-capability-evaluation-customers-worldwide-sector/ (last visited May 22, 2022)