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CX capability evaluation of organizations by customers worldwide in 2019, by sector

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Source

Release date

March 2020

Region

Worldwide

Survey time period

mid-July to mid-November 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors.

To retrieve the data, click on Lead with strategy and select the 1.7 question, apply Sector as a filter and press View each sector as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).

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