In 2020, using messaging channels available on official websites or mobile apps was still the preferred way for users to reach a business. However, 39% percent of customers aged between 25 and 39 years old were reported being more likely to use social media messaging apps like WhatsApp or Facebook Messenger for the same purpose. SMS and texting were reportedly more popular among customers aged 40 to 54 years old.
Leading messaging channels used to message a business by customers worldwide in 2020, by age group
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Global IAP revenue of Facebook Messenger 2017-2023
- Premium Statistic Annual app downloads of Facebook Messenger 2015-2023, by region
- Basic Statistic United States: leading messenger app penetration 2020
- Premium Statistic KakaoTalk app usage South Korea 2023, by age
- Premium Statistic Facebook messenger app usage South Korea 2022, by age
- Basic Statistic Quarterly Discord downloads in France 2020-2023, by app store
- Basic Statistic Quarterly Telegram downloads in France 2020-2023, by app store
- Basic Statistic Quarterly WhatsApp messenger downloads in France 2020-2023, by app store
- Premium Statistic WhatsApp users in Brazil 2020-2029
- Basic Statistic Leading messaging apps and services in France 2023, by reach
About the region
10
- Basic Statistic Most downloaded Google apps worldwide 2023
- Basic Statistic Countries with the most Snapchat users 2024
- Premium Statistic Average price of paid Amazon Appstore apps 2024
- Premium Statistic Average price of paid Android apps 2024
- Basic Statistic Mobile app categories with highest uninstall rate 2023
- Premium Statistic Number of aggregated downloads of leading online travel agency apps worldwide 2023
- Premium Statistic Most downloaded travel apps worldwide 2022, by aggregated downloads
- Basic Statistic Google Play: number of available gaming apps as of Q3 2022
- Premium Statistic Amazon Appstore: number of available kids apps as of Q3 2022
- Basic Statistic Most popular Apple App Store categories 2022
Other regions
10
- Premium Statistic In-app activity growth in France 2018-2019
- Premium Statistic Leading iPad social media apps in Sweden 2022, by downloads
- Premium Statistic Leading social media services and apps in Poland 2020, by user numbers
- Premium Statistic Monthly TikTok app downloads in Denmark 2019-2020
- Premium Statistic Monthly TikTok app downloads in Sweden 2019-2020
- Premium Statistic Monthly TikTok app downloads in Norway 2019-2020
- Basic Statistic Length of unlock sessions among U.S. smartphone users 2018
- Premium Statistic BDSMdate: current and past usage in the UK 2017, by usage of dating site
- Premium Statistic Share of Tinder users in Finland 2022, by frequency
- Basic Statistic Brazil: change in usage of apps due to COVID-19 as of March2020
Related statistics
10
- Basic Statistic Most popular navigation apps in the U.S. 2023, by downloads
- Basic Statistic France: usage of mobile apps to make calls 2022, by age
- Premium Statistic Leading Italian TikTok creators 2024, by number of followers
- Basic Statistic Leading weekly smartphone activities by U.S. Millennials 2022
- Premium Statistic Leading Android social media apps in the Netherlands 2022, by revenue
- Premium Statistic Apple App Store: number of available apps as of Q3 2022
- Premium Statistic Apple App Store: growth of available apps Q3 2022, by category
- Basic Statistic Google Play: number of available apps as of Q3 2022
- Premium Statistic Amazon Appstore: growth of available apps Q3 2022, by category
- Premium Statistic Leading iPhone social media apps worldwide 2023, by downloads
Further related statistics
9
- BlackBerry net income/loss 2009-2023
- Pre-pay customer: Monthly mobile messages sent in the United Kingdom (UK) 2007-2018
- Smartphone adoption in the United Kingdom (UK) 2011-2018
- Podcast consumption on mobile in the U.S. 2017
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Smartphone share of handset unit sales in the United Kingdom (UK) 2010-2013
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Reasons for using social media to get a customer service response 2012
- Survey: ownership of mobile devices by U.S. American adults 2011-2012
Further Content: You might find this interesting as well
Statistics
- BlackBerry net income/loss 2009-2023
- Pre-pay customer: Monthly mobile messages sent in the United Kingdom (UK) 2007-2018
- Smartphone adoption in the United Kingdom (UK) 2011-2018
- Podcast consumption on mobile in the U.S. 2017
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Smartphone share of handset unit sales in the United Kingdom (UK) 2010-2013
- U.S. cell phone owners who use mobile banking 2013, by ethnicity
- Reasons for using social media to get a customer service response 2012
- Survey: ownership of mobile devices by U.S. American adults 2011-2012
Zendesk. (March 4, 2021). Leading messaging channels used to message a business by customers worldwide in 2020, by age group [Graph]. In Statista. Retrieved April 24, 2024, from https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/
Zendesk. "Leading messaging channels used to message a business by customers worldwide in 2020, by age group." Chart. March 4, 2021. Statista. Accessed April 24, 2024. https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/
Zendesk. (2021). Leading messaging channels used to message a business by customers worldwide in 2020, by age group. Statista. Statista Inc.. Accessed: April 24, 2024. https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/
Zendesk. "Leading Messaging Channels Used to Message a Business by Customers Worldwide in 2020, by Age Group." Statista, Statista Inc., 4 Mar 2021, https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/
Zendesk, Leading messaging channels used to message a business by customers worldwide in 2020, by age group Statista, https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/ (last visited April 24, 2024)
Leading messaging channels used to message a business by customers worldwide in 2020, by age group [Graph], Zendesk, March 4, 2021. [Online]. Available: https://www.statista.com/statistics/1260587/top-channels-to-message-businesses-for-customers-worldwide-by-age/