Call centers were the most common method to contact customer support when encountering trouble during teleshopping in Japan, as revealed in a survey conducted in August 2022. Respondents contacted customer support via telephone in 58 percent of cases, whereas FAQ pages were the most commonly accessed online solution.
Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022
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J.D. Power. (October 26, 2022). Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022 [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/
J.D. Power. "Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022." Chart. October 26, 2022. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/
J.D. Power. (2022). Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/
J.D. Power. "Most Used Form of Customer Support among Consumers Buying via Teleshopping in Japan as of August 2022." Statista, Statista Inc., 26 Oct 2022, https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/
J.D. Power, Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022 Statista, https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/ (last visited June 01, 2024)
Most used form of customer support among consumers buying via teleshopping in Japan as of August 2022 [Graph], J.D. Power, October 26, 2022. [Online]. Available: https://www.statista.com/statistics/1382700/japan-preferred-customer-support-method-teleshopping/