Quality of telephone customer service by online retailers in the UK 2013

This statistic displays the quality of telephone customer service provided by online retailers in the United Kingdom (UK) in 2013. Of retailers, 82 percent answered queries accurately.

Accuracy of responses to telephone queries to online retailers in the United Kingdom (UK) in 2013

Share of retailers
Yes, call and query answered accurately82%
Gave up holding7.1%
No phone number given8.8%
Shut2.1%
Call answered but query not0%
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Source

Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013

Number of respondents

239 respondents

Special properties

called the retailer's customer service number*

Supplementary notes

* Call placed between 9am and 6pm on a weekday.

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