Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by device

Factors preventing purchases on mobile devices in the U.S. 2016 This statistic presents the reasons for consumers in the United States not to use their mobile device for shopping as of August 2016. During the survey period, it was found that 35.2 percent of respondents did not use their mobile phone for shopping due to security concerns.
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Mobile phoneTablet
More comfortable purchasing on a desktop or laptop44.3%44.8%
Website difficult to navigate on mobile phone or tablet36.7%25.7%
Hard to type information on mobile phone or tablet35.9%22.9%
Security concerns35.2%29.5%
Don't want the app27.4%27.9%
Too many steps to complete purchase16.4%13.1%
Company does not have an app8.7%8.1%
App download interrupts what I am doing8.2%7.9%
Mobile phoneTablet
More comfortable purchasing on a desktop or laptop44.3%44.8%
Website difficult to navigate on mobile phone or tablet36.7%25.7%
Hard to type information on mobile phone or tablet35.9%22.9%
Security concerns35.2%29.5%
Don't want the app27.4%27.9%
Too many steps to complete purchase16.4%13.1%
Company does not have an app8.7%8.1%
App download interrupts what I am doing8.2%7.9%

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Description Source More information
This statistic presents the reasons for consumers in the United States not to use their mobile device for shopping as of August 2016. During the survey period, it was found that 35.2 percent of respondents did not use their mobile phone for shopping due to security concerns.
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Release date
October 2016
Region
United States
Survey time period
August 2016
Number of respondents
1,765 respondents
Age group
18 to 64 years

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