Factors preventing purchases on mobile devices in the U.S. 2016

Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by device

by Statista Research Department, last edited Oct 26, 2016
Factors preventing purchases on mobile devices in the U.S. 2016 This statistic presents the reasons for consumers in the United States not to use their mobile device for shopping as of August 2016. During the survey period, it was found that 35.2 percent of respondents did not use their mobile phone for shopping due to security concerns.
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Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by device

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Mobile phoneTablet
More comfortable purchasing on a desktop or laptop44.3%44.8%
Website difficult to navigate on mobile phone or tablet36.7%25.7%
Hard to type information on mobile phone or tablet35.9%22.9%
Security concerns35.2%29.5%
Don't want the app27.4%27.9%
Too many steps to complete purchase16.4%13.1%
Company does not have an app8.7%8.1%
App download interrupts what I am doing8.2%7.9%
Mobile phoneTablet
More comfortable purchasing on a desktop or laptop44.3%44.8%
Website difficult to navigate on mobile phone or tablet36.7%25.7%
Hard to type information on mobile phone or tablet35.9%22.9%
Security concerns35.2%29.5%
Don't want the app27.4%27.9%
Too many steps to complete purchase16.4%13.1%
Company does not have an app8.7%8.1%
App download interrupts what I am doing8.2%7.9%
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by Statista Research Department, last edited Oct 26, 2016
This statistic presents the reasons for consumers in the United States not to use their mobile device for shopping as of August 2016. During the survey period, it was found that 35.2 percent of respondents did not use their mobile phone for shopping due to security concerns.
Show more
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Statistics on "Mobile commerce in the United States"
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  • Mobile retailers
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