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Italy: share of online account holders using social media to interact with banks 2017
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Italy: share of online account holders using social media to interact with banks 2017
Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platform
by Statista Research Department,
last edited
Apr 27, 2016
This statistic displays the results of a survey on the share of online account holders communicating with their bank via social media in Italy in 2016 and 2017, by platform.
During the survey period, it was found that 16 percent of the responding online bank account holders reported that they use Facebook to communicate with their bank.
Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platform
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Description
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by Statista Research Department,
last edited
Apr 27, 2016
This statistic displays the results of a survey on the share of online account holders communicating with their bank via social media in Italy in 2016 and 2017, by platform.
During the survey period, it was found that 16 percent of the responding online bank account holders reported that they use Facebook to communicate with their bank.
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- Release date
- April 2016
- Region
- Italy
- Survey time period
- 3-11, March 2017
- Number of respondents
- 2,992 respondents
- Method of interview
- Email survey
- Supplementary notes
- The source adds the following information: "Share of online account holders interacting with their bank (Base = 17.6 million with current online account)"
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2016
More information
- Region
- Italy
- Survey time period
- 3-11, March 2017
- Number of respondents
- 2,992 respondents
- Method of interview
- Email survey
- Supplementary notes
- The source adds the following information: "Share of online account holders interacting with their bank (Base = 17.6 million with current online account)"
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Italy: online banking at BancoPosta (Poste Italiane) 2017, by frequency
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Statistics on "Online banking in Italy"
- General overview
The most important statistics
- Online banking penetration in selected European markets in 2018Online banking penetration in European markets 2018
- Online banking penetration in Italy from 2007 to 2018Online banking penetration in Italy 2007-2018
- Age distribution of online and offline banking account holders in Italy in 2016 and 2017Italy: age distribution of online and offline banking account holders 2017
- Distribution of online and offline banking account holders in Italy in 2016 and 2017, by education Italy: distribution of online and offline banking account holders 2017, by education
- Online banking communication channel usage in Italy in 2016 and 2017, by categoryItaly: banking communication channel usage in 2017, by category
- Share of devices used to access online banking in Italy in March 2016Italy: share of devices used for online banking in March 2016
- Number of digital banking customers using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 3rd quarter 2017 (in 1,000s)Italy: number of online banking customers using mobile apps Q1 2015- Q3 2017
- Number of digital banking customers exclusively using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 4th quarter 2017 (in 1,000s)Italy: number of online banking customers using mobile apps only Q1 2015- Q4 2017
- Customers' opinion
The most important statistics
- How do you feel about the increasing role of digitization in the banking and financial sector?Italy: attitudes towards online banking and digital payment solutions 2017
- In your view, why will the demand of online/mobile financial solutions increase in the future? Italy: reasons for the growth in the demand of online financial solutions 2017
- In your view, what are or could be the biggest advantages of online banking and digital payment solutions?Italy: advantages of online banking and digital payment solutions 2017
- Do you consider changing your bank for an online/mobile bank during the next 12 months? Italy: opinion on willingness to join a digital bank 2017
- Why did you choose an online bank (as opposed to a traditional one)?Italy: reasons for choosing an online bank 2017
- Which are the two most important criteria for you to consider using a digitized banking solution?Italy: main criteria for start using a digitized banking solution 2017
- What do you use your main online bank for?Italy: reasons to use online banking 2017
- Provider preferences for mobile payments among Millennials* in selected European countries as of 2016Millennials' preferences for mobile payment provider Europe 2016
- Usage frequency
The most important statistics
- How often do you conduct financial transactions online or via app?Italy: frequency of online or mobile app payment transactions 2017
- How often do you use online banking with UniCredit Bank?Italy: online banking at UniCredit Bank 2017, by frequency
- How often do you use online banking with BancoPosta (Poste Italiane)?Italy: online banking at BancoPosta (Poste Italiane) 2017, by frequency
- How often do you use online banking with Intesa Sanpaolo?Italy: online banking at Intesa Sanpaolo 2017, by frequency
- How often do you use online banking with ING Direct?Italy: online banking at ING Direct 2017, by frequency
- How often do you use online banking with BNL (Banca Nazionale del Lavoro)?Italy: online banking at BNL (Banca Nazionale del Lavoro) 2017, by frequency
- How often do you use online banking with Banca Monte dei Paschi di Siena (MPS)?Italy: online banking at Banca Monte dei Paschi di Siena (MPS) 2017, by frequency
- How often do you use online banking with BCC (Credito Cooperativo)?Italy: online banking at BCC (Credito Cooperativo) 2017, by frequency
- Usage method
The most important statistics
- Share of online account holders aware of robo-advisors in the digital bank industry in Italy in 2016 and 2017 Italy: online account holders aware of robo-advisors 2016-2017
- Share of online account holders using emails for banking operations in Italy in 2016 and 2017Italy: share of online account holders using emails for banking operations 2016-2017
- Share of online account holders using chats for banking operations in Italy in 2016 and 2017Italy: online account holders using chats for banking operations 2016-2017
- Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platformItaly: share of online account holders using social media to interact with banks 2017
- Share of online account holders using Twitter to interact with their bank in Italy in 2016 and 2017, by interactionItaly: share of online account holders using Twitter to interact with their bank 2017
- Share of online banking account holders using Facebook to interact with their bank Italy in 2016 and 2017, by interactionItaly: share of online banking account holders using Facebook to communicate 2017
- Share of account holders using YouTube to interact with their bank in Italy 2016 and 2017, by interactionItaly: share of account holders using YouTube to interact with their bank 2017
- Share of online account holders using Google Plus to communicate with their bank in Italy in 2016 and 2017, by interactionOnline account holders using Google Plus to communicate with their bank in Italy 2018
- Transactions
The most important statistics
- Value of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in million euros)Italy: value of credit transfers issued via internet Q1 2014-Q2 2017
- Number of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in 1,000 units)Italy: credit transfers issued via internet Q1 2014-Q2 2017
- Value of incoming e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)Italy: value of incoming e-money transfers Q1 2015-Q2 2017
- Number of incoming e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017 (in units)Italy: number of incoming e-money transaction Q1 2015-Q2 2017
- Value of outgoing e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)Italy: value of outgoing e-money transfers Q1 2015-Q2 2017
- Number of outgoing e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017Italy: number of outgoing e-money transaction Q1 2015-Q2 2017
- Value of online credit card transactions in Italy from 2012 to the first half of 2017 (in million euros)Italy: value of online credit card transactions 2012- H1 2017
- Number of online credit card transactions in Italy from 2012 to the first half of 2017 (in 1,000 units)Italy: number of online credit card transactions 2012-H1 2017
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Italy: internet usage for banking operations excluding app users 2016-2017
- Italy: satisfaction level of account holders using online banking 2017, by category
- Italy: reasons for not managing stock portfolio among online account holders 2017
- Italy: share of bank operations conducted by online account holders 2017
- Italy: app usage for online banking operations 2016-2017
- Italy: share of channels used by online account holders to open a bank account 2017
- Italy: share of online accont holders who have closed a bank account 2017
- Italy: number of online account holders who have closed a bank account 2017
- Italy: share of individuals intending to open a new bank account 2017, by certainty
- Italy: awareness of bank account transferability among online account holders 2017
- Italy: likelihood of closing a bank account among online account holders 2016-2017
- Visit frequency of the banking website among French users 2019
- Italy: essential characteristics of the bank of the future 2018
- YouTube users in Finland in 2015, by age group
- Collaborative chat app vs. email perceptions in organizations worldwide 2016
- Ownership rate debit cards Indonesia 2011-2017 by income level
- Collaborative chat app perceptions in organizations worldwide 2016
- Ownership rate credit cards Thailand 2011-2017 by income level
- Value of imports of non-ferrous metals from South Africa to the UK 2010-2014
Studies
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- Current bank accounts in the United Kingdom (UK)
- Fintech
- Banche e social media
- Digital payments in Italy
- Retail banking and innovative financial solutions (Fintech) awareness in the United States...
- Tendencias en Medios de Pago
- CheBanca! Digital Banking Index Italy 2017
- Payments Pulse Survey Consumer Edition 2018
- Digital Banking Industry Trends and Observations
- Personal current account investigation
- The Digital Disruption in Banking
- The State of Online Banking 2017 - Sweden
- The State of Online Banking 2017 - Netherlands
- CheBanca! Digital Banking Index Italy
Statistics on "Online banking in Italy"
- Online banking penetration in selected European markets in 2018
- Online banking penetration in Italy from 2007 to 2018
- Age distribution of online and offline banking account holders in Italy in 2016 and 2017
- Distribution of online and offline banking account holders in Italy in 2016 and 2017, by education
- Online banking communication channel usage in Italy in 2016 and 2017, by category
- Share of devices used to access online banking in Italy in March 2016
- Number of digital banking customers using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 3rd quarter 2017 (in 1,000s)
- Number of digital banking customers exclusively using mobile apps to access their accounts in Italy in selected quarters from the 1st quarter 2015 to the 4th quarter 2017 (in 1,000s)
- Share of individuals who used mobile banking in selected* European countries in 2015 and 2016, by age group
- Functions available via mobile banking applications in Italy in 2017
- Cost of current online banking account for residents and non-residents of Italy as of February 2016, by selected banks (in euros)
- How do you feel about the increasing role of digitization in the banking and financial sector?
- In your view, why will the demand of online/mobile financial solutions increase in the future?
- In your view, what are or could be the biggest advantages of online banking and digital payment solutions?
- Do you consider changing your bank for an online/mobile bank during the next 12 months?
- Why did you choose an online bank (as opposed to a traditional one)?
- Which are the two most important criteria for you to consider using a digitized banking solution?
- What do you use your main online bank for?
- Provider preferences for mobile payments among Millennials* in selected European countries as of 2016
- How often do you conduct financial transactions online or via app?
- How often do you use online banking with UniCredit Bank?
- How often do you use online banking with BancoPosta (Poste Italiane)?
- How often do you use online banking with Intesa Sanpaolo?
- How often do you use online banking with ING Direct?
- How often do you use online banking with BNL (Banca Nazionale del Lavoro)?
- How often do you use online banking with Banca Monte dei Paschi di Siena (MPS)?
- How often do you use online banking with BCC (Credito Cooperativo)?
- How often do you use online banking with UBI Banca?
- Share of online account holders aware of robo-advisors in the digital bank industry in Italy in 2016 and 2017
- Share of online account holders using emails for banking operations in Italy in 2016 and 2017
- Share of online account holders using chats for banking operations in Italy in 2016 and 2017
- Share of online account holders using social media to communicate with their bank Italy in 2016 and 2017, by platform
- Share of online account holders using Twitter to interact with their bank in Italy in 2016 and 2017, by interaction
- Share of online banking account holders using Facebook to interact with their bank Italy in 2016 and 2017, by interaction
- Share of account holders using YouTube to interact with their bank in Italy 2016 and 2017, by interaction
- Share of online account holders using Google Plus to communicate with their bank in Italy in 2016 and 2017, by interaction
- Share of online account holders using WhatsApp to communicate with their bank in Italy in 2016 and 2017, by interaction
- Value of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in million euros)
- Number of credit transfers issued via internet in Italy between the first quarter of 2014 and the second quarter of 2017 (in 1,000 units)
- Value of incoming e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)
- Number of incoming e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017 (in units)
- Value of outgoing e-money transfers in Italy between the first quarter of 2015 and the second quarter of 2017 (in 1,000 euros)
- Number of outgoing e-money transactions in Italy between the first quarter of 2015 and the second quarter of 2017
- Value of online credit card transactions in Italy from 2012 to the first half of 2017 (in million euros)
- Number of online credit card transactions in Italy from 2012 to the first half of 2017 (in 1,000 units)
- Value of fraudulent use of e-money transactions in Italy from the 1st half of 2013 to 1st half of 2017 (in 1,000 euros)
- Number of fraudulent use of e-money transactions in Italy from the 1st half of 2015 to 2nd half of 2016
- Share of online account holders using the internet for banking operations excluding app users in Italy in 2016 and 2017
- Satisfaction level of account holders using online banking in Italy in 2016 and 2017, by category
- Share of reason for not managing stock portfolio among online bank account holders in Italy in 2016 and 2017
- Share of bank operations conducted by online account holders in Italy in 2016 and 2017
- Share of online account holders using apps for online banking operations in Italy in 2016 and 2017
- Share of channels used by online account holders to open a bank account in Italy from 2015 to 2017
- Share of online account holders who have closed a bank account in Italy in 2016 and 2017
- Number of online account holders who have closed a bank account in Italy in 2016 and 2017 (in millions)
- Share of individuals intending to open a new bank account in Italy in 2016 and 2017, by level of certainty
- Awareness of new bank account transferability regulations among online account holders in Italy from 2015 to 2017*
- Likelihood of closing a bank account among online account holders in the next year in Italy in 2016 and 2017
- Frequency of consulting the banking website among French users in 2019
- According to you, what are the essential characteristics of the bank of the future?*
- Share of YouTube users in Finland in 2015, by age group
- Perceptions comparing collaborative chat application and email use among organizations worldwide, as of 2016
- Ownership rate of debit cards in Indonesia from 2011 to 2017 by income level
- Perceptions of collaborative chat applications among organizations worldwide, as of 2016
- Ownership rate of credit cards in Thailand from 2011 to 2017 by income level
- Value of imports of non-ferrous metals from South Africa to the United Kingdom (UK) from 2010 to 2014 (in 1,000 U.S. dollars)
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