This statistic displays the results of a survey on online account holders communicating with their bank via social media in Italy in 2018.
During the survey period, it was found that 16 percent of the responding online bank account holders used Facebook to communicate with their bank.
Share of online account holders using social media to communicate with their bank Italy in 2018, by platform
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Statistics on Online banking in Italy
General overview
5
- Premium Statistic Online banking penetration in European markets 2021
- Premium Statistic Online banking penetration in Italy 2007-2020
- Basic Statistic Italy: share of users of e-banking 2017-2018, by gender
- Premium Statistic Most popular banking websites in select European countries 2018
- Premium Statistic Most popular mobile banking apps in select European countries 2018
Usage method
8
- Basic Statistic Online account holders using emails for banking operations in Italy 2018
- Premium Statistic Awareness of robo-advisors among online bank account holders 2016-2018
- Premium Statistic Online account holders using chats for banking operations in Italy 2018
- Premium Statistic Online account holders using social media to interact with banks in Italy 2018
- Premium Statistic Online account holders using Twitter to interact with their bank 2018, by interaction
- Premium Statistic Online banking account holders using Facebook to contact their bank in Italy 2018
- Premium Statistic Online account holders using YouTube to interact with their bank in Italy 2018
- Premium Statistic Online account holders using Google Plus to communicate with their bank in Italy 2018
Banking apps
4
- Premium Statistic Frequency of online or mobile app payment transactions in 2019
- Premium Statistic Most popular mobile banking apps in select European countries 2018
- Premium Statistic Best and worst performing banking apps among major Italian banks 2019
- Premium Statistic Use of banking apps among millennials in Italy 2019
Customers' opinion
8
- Premium Statistic Italy: preferred channels for checking bank balances 2017, by type
- Premium Statistic Italy: preferred channels for bank transactions 2017, by type
- Premium Statistic Italy: reasons for internet banking usage via pc 2017
- Premium Statistic Attitudes towards online banking and digital payment solutions in Italy 2019
- Premium Statistic Reasons for the growth in the demand of online financial solutions in Italy 2019
- Premium Statistic Advantages of online banking and digital payment solutions in Italy 2019
- Premium Statistic Willingness to join a digital bank in Italy 2019
- Premium Statistic Italy: reasons for choosing an online bank 2017
Further related statistics
16
- App usage for online banking 2018, by type of operation
- Age distribution of online and offline banking account holders in Italy 2018
- Italy: main current account 2017, by credit institute
- Italy: online banking at BCC (Credito Cooperativo) 2017, by frequency
- Usage of online banking app for chatting with other users in Russia 2019
- Italy: online banking at BNL (Banca Nazionale del Lavoro) 2017, by frequency
- Neobanks and challenger banks' customers in Europe 2018
- Survey on stress caused by photos without likes in social media in the Nordics 2017
- El Salvador: user share of leading social networks 2018
- Locations where social media is used Australia 2018 by gender
- Social media posts influencing purchasing decisions among young Canadians 2016
- Share of Canadians who have never used selected social media 2016, by age
- View on chatting programs used for work in China 2018, by age group
- Brazil: monthly average of messages exchanged through chatbots 2017-2022
- Brazil: number of chatbots 2017-2022
- Laptop for accessing internet banking South Korea 2018, by age group
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Statistics
- App usage for online banking 2018, by type of operation
- Age distribution of online and offline banking account holders in Italy 2018
- Italy: main current account 2017, by credit institute
- Italy: online banking at BCC (Credito Cooperativo) 2017, by frequency
- Usage of online banking app for chatting with other users in Russia 2019
- Italy: online banking at BNL (Banca Nazionale del Lavoro) 2017, by frequency
- Neobanks and challenger banks' customers in Europe 2018
- Survey on stress caused by photos without likes in social media in the Nordics 2017
- El Salvador: user share of leading social networks 2018
- Locations where social media is used Australia 2018 by gender
- Social media posts influencing purchasing decisions among young Canadians 2016
- Share of Canadians who have never used selected social media 2016, by age
- View on chatting programs used for work in China 2018, by age group
- Brazil: monthly average of messages exchanged through chatbots 2017-2022
- Brazil: number of chatbots 2017-2022
- Laptop for accessing internet banking South Korea 2018, by age group
CheBanca!. (March 31, 2018). Share of online account holders using social media to communicate with their bank Italy in 2018, by platform [Graph]. In Statista. Retrieved February 09, 2023, from https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/
CheBanca!. "Share of online account holders using social media to communicate with their bank Italy in 2018, by platform." Chart. March 31, 2018. Statista. Accessed February 09, 2023. https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/
CheBanca!. (2018). Share of online account holders using social media to communicate with their bank Italy in 2018, by platform. Statista. Statista Inc.. Accessed: February 09, 2023. https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/
CheBanca!. "Share of Online Account Holders Using Social Media to Communicate with Their Bank Italy in 2018, by Platform." Statista, Statista Inc., 31 Mar 2018, https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/
CheBanca!, Share of online account holders using social media to communicate with their bank Italy in 2018, by platform Statista, https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/ (last visited February 09, 2023)
Share of online account holders using social media to communicate with their bank Italy in 2018, by platform [Graph], CheBanca!, March 31, 2018. [Online]. Available: https://www.statista.com/statistics/561199/itally-online-account-holders-using-social-media-communicate-banking/