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Recency of switching energy suppliers in the United Kingdom (UK) 2017

This statistic shows when customers of gas, electric and dual fuel last switched their energy supplier in the United Kingdom (UK). In 2017, 38 percent of dual fuel customers last switched energy providers more than two years ago. Supply switches were most frequent for gas customers, with 30 percent of those switching energy suppliers between 7 to 12 months ago.

Recency of when customers last switched their energy suppliers in the United Kingdom (UK) in 2017, by energy type

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Release date

January 2017


United Kingdom

Survey time period

Januay 10-12, 2017

Number of respondents

794 respondents

Supplementary notes

This question was phrased by the source as follows "When did you last switch supplier?"

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Statistics on "Energy market and customer engagement in the UK"

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