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Evaluation of switching electricity suppliers in Great Britain 2010-2015

This statistic shows how consumers evaluated switching electricity suppliers in Great Britain from 2010 to 2015, based on whether they thought they were saving money, compared to their old suppliers. Aside from falling in 2011, the share of consumers who though they were not saving money rose, from 12 percent in 2010 to 20 percent in 2013. The share of consumers who agreed they were paying less after switching fluctuated between 65 to 70 percent until 2013. Over the following two years the share grew to 81 percent of consumers.

To the best of your knowledge, do you feel that you are now paying less than you would have if you had not switched?

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Release date

September 2015


United Kingdom (Great Britain)

Survey time period

2010 to 2015

Number of respondents


Age group


Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

Base of the survey included all those who switched their electricity supplier to save money.
n=491 (2010), 461 (2011), 387 (2012). 384 (2013), 374 (2014).

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Statistics on "Energy market and customer engagement in the UK"

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