Effect of internet use on switching gas suppliers in Great Britain 2016

This statistic shows the share of consumers in Great Britain who switched their gas supplier in 2016, based on how frequently they use the Internet. Those who use the Internet more frequently have switched notably more than those who use the internet infrequently. Six percent of the respondents who do not use the Internet switched their supplier in 2016.

In the last 12 months, have you switched your gas supplier? - Effect of internet use

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Source

Release date

August 2016

Region

United Kingdom (Great Britain)

Survey time period

2016

Number of respondents

5,213*

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

*Base of the survey included all who have gas supply.

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Statistics on "Energy market and customer engagement in the UK"

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