Triggers for switching gas suppliers in Great Britain 2014, by payment method

This statistic shows the main triggers for switching gas suppliers in Great Britain in 2014, by payment method. Of those surveyed, 70 percent paying by monthly or quarterly debit believed a new supplier would be cheaper, while 4 percent believed in better customer service from a new supplier.

Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?

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Sources

In cooperation with
Ipsos
Release date

June 2014

Region

United Kingdom (Great Britain)

Survey time period

March 2014

Number of respondents

482*

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* Base of the survey included all those with mains gas, responsible for the gas bill and who have ever switched their gas supplier.

"Don't know" responses not included here.

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Statistics on "Energy market and customer engagement in the UK"

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