Main reasons for changing energy supplier tariff in Great Britain 2012/2013

This statistic shows the main reasons consumers changed their tariff or payment method without switching their energy suppliers in Great Britain in 2012 and 2013. In 2013, 58 percent of consumers were moved to do so by believing that the new tariff or method would save them money, compared to 62 percent in 2012. Other reasons included moving home or searching for better benefits.

Thinking about the last time you changed your tariff or payment method (without switching supplier) what was the main trigger causing you to change it?

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Sources

In cooperation with
Ipsos
Release date

June 2013

Region

United Kingdom (Great Britain)

Survey time period

March 1 to March 14 2013

Number of respondents

219*

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

Base of the survey included all who changed tariff/payment method in 2012/13.
* n=174 (2012).

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Statistics on "Energy market and customer engagement in the UK"

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