Energy supplier tariff changing methods in Great Britain from 2012 to 2015

This statistic shows how consumers changed their energy supplier tariff plans in Great Britain in 2015. 38 percent of consumers did so by phoning the supplier, while 17 percent used an online price comparison service.

Thinking about the last time you changed your tariff or payment method with your supplier, how did you change it?

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Sources

In cooperation with
Ipsos
Release date

September 2015

Region

United Kingdom (Great Britain)

Survey time period

March 2012 to March 2015

Number of respondents

188 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

Base of the survey included all those who changed their tariff or payment method in 2014/2015.

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Statistics on "Energy market and customer engagement in the UK"

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