Digital customer engagement preferences of consumers in the UK in 2019 by channel

Digital customer experience: consumers' preferred way of engaging with companies in the United Kingdom (UK) in 2019, by channel

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Release date

June 2019

Region

United Kingdom

Survey time period

April 2-18, 2019

Number of respondents

540*

Method of interview

Online panel

Supplementary notes

* Consumers surveyed in this study represent Millennials/Gen Zers, GenXers, and Silents/Baby Boomers.

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