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Use case frequency of machine learning and artificial intelligence 2020-2021

Published by
Kimberly Mlitz,
Jan 18, 2022
In 2021, with 57 percent, improving customer experience represents the top artificial intelligence and machine learning use cases. The deployment of machine learning and artificial intelligence can advance a variety of business processes.

Artificial intelligence and machine learning use cases for companies worldwide from 2020 to 2021

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Source

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Release date

December 2020

Region

Worldwide

Survey time period

November 2020

Number of respondents

845*

Special properties

Business decision makers across all industries from companies using machine learning; Aware of Algorithmia as the survey author

Supplementary notes

Respondents were allowed to choose more than one answer.
*Base 2020: 442, base 2021: 403.

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