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Share of museums providing chatbots in Italy 2020

Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020

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In cooperation with
Osservatori Digital Innovation
Release date

May 2020



Survey time period


Number of respondents

403 respondents

Special properties

Museums, galleries, archeological sites, monumental complexes, and other cultural institutions*

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

*The source specifies the breakdown of the survey sample:
Museums, galleries, archives: 77 percent.
Monuments, monumental complexes: 7 percent.
Archeological sites or parks: 7 percent.
Other cultural institutions: 9 percent.

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Statistics on " Arts and culture digitization in Italy "

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