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Global AI use cases for consumer goods and retail 2020

Around half of respondents from the consumer goods and retail industry state that deployment of artificial intelligence can help improve customer care. This means that an AI solution can take over augmented conversations to answer customer questions and lead the customer on to the right agent in situations it cannot assist, for example. Additionally, 47 percent of respondents say that AI can greatly enhance inventory management by helping to effectively manage costs and buyers' needs. That is, AI technology tracks quantities of supply and demand at both ecommerce sites and physical locations, ensuring they are in sync.

AI use cases in consumer goods and retail industry worldwide as of 2020

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Sources

Release date

April 2020

Region

Worldwide

Survey time period

January to February 2020

Number of respondents

1,000*

Special properties

C-suite executives, directors, heads of AI, heads of data or analytics

Method of interview

Questionnaire and personal interview

Supplementary notes

*1,000+ represents the entire group of respondents. 13 percent of respondents come from the consumer goods and retail industry.

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Statistics on "Retail technology in the United Kingdom (UK)"

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