U.S. customer satisfaction with social media sites in 2017 (index score)

ACSI - U.S. customer satisfaction with social media sites 2017 This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2017. Overall, Google+ scored the highest level of customer satisfaction with 81 index points. Facebook, the most popular social media site in the U.S., had a score of 68 index points.
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ACSI score (100-point scale)
Google+81
Pinterest78
Wikipedia77
Instagram75
YouTube74
Twitter70
Tumblr68
Facebook68
LinkedIn65
ACSI score (100-point scale)
Google+81
Pinterest78
Wikipedia77
Instagram75
YouTube74
Twitter70
Tumblr68
Facebook68
LinkedIn65
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2017. Overall, Google+ scored the highest level of customer satisfaction with 81 index points. Facebook, the most popular social media site in the U.S., had a score of 68 index points.
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Release date
July 2017
Region
United States
Survey time period
June 25, 2016 to May 9, 2017
Number of respondents
4,978 respondents
Method of interview
Online survey
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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