ACSI - U.S. customer satisfaction with social media 2019

Published by J. Clement, Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2019. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked last with an index score rating of 63 / 100 index points.

U.S. customer satisfaction with social media in 2019 (index score)

ACSI score (100-point scale)
Pinterest80
YouTube78
Wikipedia74
Instagram72
Snapchat71
Twitter69
LinkedIn69
Tumblr64
Facebook63
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Source

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Release date

July 2019

Region

United States

Survey time period

July 17, 2018 to June 26, 2019

Number of respondents

7,690 respondents

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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