
ACSI - U.S. customer satisfaction with online platforms 2022-2023
As of 2023, the online network with the highest score according to the American Customer Satisfaction Index (ACSI) was YouTube with 73 out of 100 points, this is a year on year change of three percent. Overall, Wikipedia and TikTok each held a ACSI score of 77 points. Reddit saw the greatest change in customer satisfaction, reaching a ACSI score of 75 in 2023, up from 68 in 2022.