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ACSI - U.S. customer satisfaction with social media 2019
ACSI - U.S. customer satisfaction with social media 2019
U.S. customer satisfaction with social media in 2019 (index score)
by J. Clement,
last edited
Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2019. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked last with an index score rating of 63 / 100 index points.
U.S. customer satisfaction with social media in 2019 (index score)
Loading statistic...
| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| YouTube | 78 |
| Wikipedia | 74 |
| 72 | |
| Snapchat | 71 |
| 69 | |
| 69 | |
| Tumblr | 64 |
| 63 |
| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| YouTube | 78 |
| Wikipedia | 74 |
| 72 | |
| Snapchat | 71 |
| 69 | |
| 69 | |
| Tumblr | 64 |
| 63 |
© Statista 2019
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Source: ACSI
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Description
Source
More information
by J. Clement,
last edited
Jul 30, 2019
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2019. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked last with an index score rating of 63 / 100 index points.
- Source
- ACSI
- Show further sources information
- Show publisher information
- Release date
- July 2019
- Region
- United States
- Survey time period
- July 17, 2018 to June 26, 2019
- Number of respondents
- 7,690 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Source
- ACSI
- Show further sources information
- Show publisher information
- Release date
- July 2019
More information
- Region
- United States
- Survey time period
- July 17, 2018 to June 26, 2019
- Number of respondents
- 7,690 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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