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| ACSI score (100-point scale) | |
|---|---|
| Wikipedia | 78 |
| YouTube | 77 |
| 76 | |
| Google+ | 76 |
| 74 | |
| 68 | |
| Tumblr | 67 |
| 65 | |
| 65 |
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This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2016. Overall, Wikipedia scored the highest level of customer satisfaction with 78 index points. Facebook, the most popular social media site in the U.S., had a score of 68 index points.
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