This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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ACSI - U.S. customer satisfaction with social media sites 2018
U.S. customer satisfaction with social media sites in 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
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Description
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This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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- Show publisher information
- Release date
- July 2018
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
More information
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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Statistics on "Pinterest"
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- Number of monthly active Pinterest users from September 2015 to September 2017 (in millions)Pinterest: number of monthly active users 2015-2017
- Number of Pinterest users in the United States from 2017 to 2022 (in millions)Pinterest: number of users in the United States 2017-2022
- Annual Pinterest user growth in the United States from 2017 to 2022U.S. Pinterest user development 2017-2022
- Pinterest penetration rate in the United States from 2017 to 2022Pinterest: usage penetration in the U.S. 2017-2022
- Number of Pinterest users in the United States as of August 2017, by age group (in millions)Number of U.S. Pinterest users 2017, by age
- Number of Pinterest users in the United States as of August 2017, by gender (in millions)Number of U.S. Pinterest users 2017, by gender
- Frequency of Pinterest use among mobile users in the United States as of 2nd quarter 2017Mobile Pinterest usage frequency in the United States 2017
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- Benchmark
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- U.S. customer satisfaction with social media sites in 2018 (index score)ACSI - U.S. customer satisfaction with social media sites 2018
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- Leading digital publishers in the United States as of May 2018, based on reachTop digital publishers in the U.S. 2018, by user reach
- Most popular mobile social networking apps in the United States as of May 2018, by monthly users (in millions)Most popular social media apps in the U.S. 2018, by audience
- Reach of selected social networks in the United States as of February 2017U.S. usage reach of leading social networks 2017
- Market reach of the most popular Apple iOS apps in the United States as of June 2018Leading iOS app reach in the United States 2016
- Usage
The most important statistics
- Media usage in an internet minute as of June 2018Media usage in an online minute 2018
- Regional distribution of desktop traffic to Pinterest.com as of July 2018, by countryDistribution of Pinterest traffic 2018, by country
- Number of unique visitors to Pinterest in the United States from September 2016 to August 2017 (in millions)Unique U.S. Pinterest visitors 2016-2017
- Frequency of Pinterest use in the United States as of January 2018Pinterest usage frequency in the United States 2018
- Most popular Pinterest categories in the United States as of February 2017Most popular categories on Pinterest in the U.S. 2017
- Most popular Pinterest categories in the United States as of February 2017, by genderMost popular categories on Pinterest in the U.S. 2017, by gender
- Which one social networking site do you use most often?Most frequently accessed social network of U.S. users 2018
- Frequency of Pinterest use among mobile users in the United States as of 2nd quarter 2017Mobile Pinterest usage frequency in the United States 2017
- Social commerce
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- Planned changes in future use of selected social media for marketing purposes worldwide as of January 2018Future use of social media among marketers worldwide by platform 2018
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- Share of Millennial consumers in the United States interested in purchasing retail products discovered via selected social media channels as of August 2017U.S. Millennial interest in purchasing products discovered via social media 2017
- Most popular retailers on Pinterest as of March 2018, based on number of followers (in millions)Pinterest: most popular retailers 2018, based on number of followers
- Leading magazine brands on Pinterest as of June 2018, by followers (in millions)Most-followed magazine brands on Pinterest 2018
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- Number of monthly active Pinterest users from September 2015 to September 2017 (in millions)
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