This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2017. Overall, Google+ scored the highest level of customer satisfaction with 81 index points. Facebook, the most popular social media site in the U.S., had a score of 68 index points.
U.S. customer satisfaction with social media sites in 2017 (index score)
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| ACSI score (100-point scale) | |
|---|---|
| Google+ | 81 |
| 78 | |
| Wikipedia | 77 |
| 75 | |
| YouTube | 74 |
| 70 | |
| Tumblr | 68 |
| 68 | |
| 65 |
© Statista 2017
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Description
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- Release date
- July 2017
- Region
- United States
- Survey time period
- June 25, 2016 to May 9, 2017
- Number of respondents
- 4,978 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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