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ACSI - U.S. customer satisfaction with social media sites 2018
ACSI - U.S. customer satisfaction with social media sites 2018
U.S. customer satisfaction with social media sites in 2018 (index score)
by J. Clement,
last edited
Jul 26, 2018
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
U.S. customer satisfaction with social media sites in 2018 (index score)
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| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
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by J. Clement,
last edited
Jul 26, 2018
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
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- Release date
- July 2018
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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