ACSI - U.S. customer satisfaction with online platforms 2022-2023

American Customer Satisfaction Index (ACSI) of selected online networks from July 2022 to June 2023

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Release date

July 2023

Region

United States

Survey time period

July 2022 to June 2023

Number of respondents

7,979 respondents

Special properties

respondents chosen at random and contacted via email

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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