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ACSI - U.S. customer satisfaction with social media sites 2018
ACSI - U.S. customer satisfaction with social media sites 2018
U.S. customer satisfaction with social media sites in 2018 (index score)
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
U.S. customer satisfaction with social media sites in 2018 (index score)
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| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
| ACSI score (100-point scale) | |
|---|---|
| 80 | |
| Google+ | 79 |
| Wikipedia | 77 |
| YouTube | 75 |
| 72 | |
| Tumblr | 68 |
| 67 | |
| 66 | |
| 66 |
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Description
Source
More information
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
Show more- Show sources information
- Show publisher information
- Release date
- July 2018
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
Source
- Show sources information
- Show publisher information
- Release date
- July 2018
More information
- Region
- United States
- Survey time period
- July 18, 2017 to June 28, 2018
- Number of respondents
- 5,169 respondents
- Method of interview
- Online survey
- Supplementary notes
- Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.
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Statistics on "Pinterest"
- Demographics
The most important statistics
- Number of monthly active Pinterest users from September 2015 to September 2018 (in millions)Pinterest: number of monthly active users 2015-2018
- Number of Pinterest users in the United States from 2017 to 2022 (in millions)Pinterest: number of users in the United States 2017-2022
- Annual Pinterest user growth in the United States from 2017 to 2022U.S. Pinterest user development 2017-2022
- Pinterest penetration rate in the United States from 2017 to 2022Pinterest: usage penetration in the U.S. 2017-2022
- Number of Pinterest users in the United States as of August 2017, by age group (in millions)Number of U.S. Pinterest users 2017, by age
- Number of Pinterest users in the United States as of August 2017, by gender (in millions)Number of U.S. Pinterest users 2017, by gender
- Frequency of Pinterest use among mobile users in the United States as of 2nd quarter 2017Mobile Pinterest usage frequency in the United States 2017
- Percentage of U.S. adults who use Pinterest as of January 2018, by age groupPinterest usage reach in the United States 2018, by age group
- Benchmark
The most important statistics
- Social media awareness in the United States as of February 2019Social media awareness in the U.S. 2019
- U.S. customer satisfaction with social media sites in 2018 (index score)ACSI - U.S. customer satisfaction with social media sites 2018
- Most popular social networks worldwide as of January 2019, ranked by number of active users (in millions)Global social networks ranked by number of users 2019
- Leading digital publishers in the United States as of October 2018, based on audience size (in millions)Top digital publishers in the U.S. 2018, by audience
- Leading digital publishers in the United States as of October 2018, based on reachTop digital publishers in the U.S. 2018, by user reach
- Most popular mobile social networking apps in the United States as of October 2018, by monthly users (in millions)Most popular social media apps in the U.S. 2018, by audience
- Market reach of the most popular Apple iOS apps in the United States as of June 2018Leading iOS app reach in the United States 2016
- Usage
The most important statistics
- Media usage in an internet minute as of June 2018Media usage in an online minute 2018
- Social media activities on select social networks by social media users in the United States in November 2018U.S. social media activities 2018, by platform
- Regional distribution of desktop traffic to Pinterest.com as of January 2019, by countryDistribution of Pinterest traffic 2019, by country
- Frequency of Pinterest use in the United States as of January 2018Pinterest usage frequency in the United States 2018
- Most popular Pinterest categories in the United States as of February 2017Most popular categories on Pinterest in the U.S. 2017
- Most popular Pinterest categories in the United States as of February 2017, by genderMost popular categories on Pinterest in the U.S. 2017, by gender
- Which one social networking site do you use most often?Most frequently accessed social network of U.S. users 2019
- Frequency of Pinterest use among mobile users in the United States as of 2nd quarter 2017Mobile Pinterest usage frequency in the United States 2017
- Advertising and social commerce
The most important statistics
- Pinterest advertising revenue in the United States from 2016 to 2020 (in million U.S. dollars)Pinterest ad revenue in the U.S. 2016-2020
- Pinterest advertising revenue per user (ARPU) in the United States from 2016 to 2020 (in U.S. dollars)Pinterest ad revenue per user in the U.S. 2016-2020
- Planned changes in future use of selected social media for marketing purposes worldwide as of January 2018Future use of social media among marketers worldwide by platform 2018
- Most important social media platforms for B2B and B2C marketers as of January 2018Most important social media platforms for B2B and B2C marketers 2018
- Leading social media platforms used by marketers worldwide as of January 2018Social media platforms used by marketers worldwide 2018
- Share of retail marketing budgets devoted to selected digital ad publishing platforms in the United States in 2018U.S. retail marketing budget share spent on selected publishing platforms 2018
- Most important social media network of their personal brand according to female social influencers in the United States as of June 2017Most important social media for female influencers in the U.S. 2017
- Social media platforms that have a significant influence on internet users shopping, purchasing, or spending in the United States as of December 2017, by age groupSocial media influence on U.S. shopping and spending 2017, by age
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Statistics on "Pinterest"
- Number of monthly active Pinterest users from September 2015 to September 2018 (in millions)
- Number of Pinterest users in the United States from 2017 to 2022 (in millions)
- Annual Pinterest user growth in the United States from 2017 to 2022
- Pinterest penetration rate in the United States from 2017 to 2022
- Number of Pinterest users in the United States as of August 2017, by age group (in millions)
- Number of Pinterest users in the United States as of August 2017, by gender (in millions)
- Frequency of Pinterest use among mobile users in the United States as of 2nd quarter 2017
- Percentage of U.S. adults who use Pinterest as of January 2018, by age group
- Percentage of U.S. adults who use Pinterest as of January 2018, by gender
- Percentage of U.S. adults who use Pinterest as of January 2018, by educational background
- Percentage of U.S. internet users who use Pinterest as of January 2018, by annual household income
- Most popular social networks among internet users in the United States as of March 2018, by ethnicity
- Social media awareness in the United States as of February 2019
- U.S. customer satisfaction with social media sites in 2018 (index score)
- Most popular social networks worldwide as of January 2019, ranked by number of active users (in millions)
- Leading digital publishers in the United States as of October 2018, based on audience size (in millions)
- Leading digital publishers in the United States as of October 2018, based on reach
- Most popular mobile social networking apps in the United States as of October 2018, by monthly users (in millions)
- Market reach of the most popular Apple iOS apps in the United States as of June 2018
- Media usage in an internet minute as of June 2018
- Social media activities on select social networks by social media users in the United States in November 2018
- Regional distribution of desktop traffic to Pinterest.com as of January 2019, by country
- Frequency of Pinterest use in the United States as of January 2018
- Most popular Pinterest categories in the United States as of February 2017
- Most popular Pinterest categories in the United States as of February 2017, by gender
- Which one social networking site do you use most often?
- Number of visual searches performed using Pinterest Lens by users worldwide in February 2017 and February 2018 (in million of searches)
- Most popular social apps accessed several times a day among mobile users in the United States as of 2nd quarter 2017
- Favorite social platforms to engage with brand content according to female social media users in the United States as of February 2016
- Social media sites that female U.S. internet users visit for info or opinions on meals, snacks or recipes as of September 2015
- Pinterest advertising revenue in the United States from 2016 to 2020 (in million U.S. dollars)
- Pinterest advertising revenue per user (ARPU) in the United States from 2016 to 2020 (in U.S. dollars)
- Planned changes in future use of selected social media for marketing purposes worldwide as of January 2018
- Most important social media platforms for B2B and B2C marketers as of January 2018
- Leading social media platforms used by marketers worldwide as of January 2018
- Share of retail marketing budgets devoted to selected digital ad publishing platforms in the United States in 2018
- Most important social media network of their personal brand according to female social influencers in the United States as of June 2017
- Social media platforms that have a significant influence on internet users shopping, purchasing, or spending in the United States as of December 2017, by age group
- Social media platform on which social media users in the United States last made a purchase directly from a social media post as of October 2017
- Share of Millennial consumers in the United States interested in purchasing retail products discovered via selected social media channels as of August 2017
- Most popular retailers on Pinterest as of March 2018, based on number of followers (in millions)
- Leading magazine brands on Pinterest as of December 2018, by followers (in millions)
- Percentage of U.S. internet users who use GooglePlus as of January 2018, by age
- Percentage of U.S. internet users who use GooglePlus as of January 2018, by annual household income (in U.S. dollars)
- On what device do you use Tumblr?
- Which of the following have you ever taken a selfie with?
- Most used social media sites by share of Tell-a-Friend widget referrals in October 2010 (in percent)
- Number of Twitter users in Latin America from 2014 to 2020 (in millions)
- Most popular mobile social media websites in the Dominican Republic in August 2017, based on share of visits
- Percentage of consumers who think social media can be very damaging to public image in Canada as of April 2016, by gender
- WeChat usage by function, as of March 2016
- Monthly active devices of leading dating and matchmaking apps in China as of November 2016 (in 1,000s)
- Most popular TV series in terms of Tweet volume in the United Kingdom (UK) from June 2013 to May 2014
- Leading platforms among social media users in Taiwan as of November 2018
- Share of adults in the United States whose opinion of a celebrity would change if a social media post from 5 years ago resurfaced and was out-of-character or offensive as of December 2018, by gender
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