U.S. customer satisfaction with social media sites in 2018 (index score)

ACSI - U.S. customer satisfaction with social media sites 2018 This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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ACSI score (100-point scale)
Pinterest80
Google+79
Wikipedia77
YouTube75
Instagram72
Tumblr68
Facebook67
LinkedIn66
Twitter66
ACSI score (100-point scale)
Pinterest80
Google+79
Wikipedia77
YouTube75
Instagram72
Tumblr68
Facebook67
LinkedIn66
Twitter66
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Description Source More information
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites in 2018. Overall, Pinterest scored the highest level of customer satisfaction with 80 index points. Facebook was ranked seventh with an index score rating of 67 / 100 index points.
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Release date
July 2018
Region
United States
Survey time period
July 18, 2017 to June 28, 2018
Number of respondents
5,169 respondents
Method of interview
Online survey
Supplementary notes
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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