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ACSI - U.S. customer satisfaction with social platforms 2020-2021

Published by S. Dixon, Apr 28, 2022
This graph shows the American Customer Satisfaction Index (ACSI) of customer satisfaction with social media websites between July 2020 and June 2021. Overall, Pinterest scored the highest level of customer satisfaction with 78 index points. Twitter was ranked last with an index score rating of 61/100 index points.

U.S. customer satisfaction with select social media from July 2020 to June 2021 (index score)

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Source

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Release date

July 2021

Region

United States

Survey time period

July 2020 to June 2021

Number of respondents

5,544 respondents

Method of interview

Online survey

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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