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If you can't find what you want in a store, what do you most often do?
Consumer responses when unable to find speciality products in-store in the UK 2013
This survey shows how consumers most commonly respond when they are unable to find what they want in a store in the United Kingdom when shopping for speciality purchases (e.g. fashion, homeware and entertainment products). Of respondents, 28 percent said they would go home and order it online.
If you can't find what you want in a store, what do you most often do?
Percentage of respondents
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Source

Release date

November 2013

Region

United Kingdom

Survey time period

H1 2013

Number of respondents

499*

Age group

18 years and older

Special properties

Online quantitative and qualitative interviews

Method of interview

Online interview

Supplementary notes

* Respondents covered a representative spread of ages (18 to over 65), incomes (less than 15,000 GBP to over 135,000 GBP) and education levels (no qualifications to advanced degrees).
Results are for speciality purchases, which includes fashion, homeware and entertainment products.

Consumer responses when unable to find speciality products in-store in the UK 2013
This survey shows how consumers most commonly respond when they are unable to find what they want in a store in the United Kingdom when shopping for speciality purchases (e.g. fashion, homeware and entertainment products). Of respondents, 28 percent said they would go home and order it online.
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