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U.S. online order shipping expectations and offers 2017

Consumer expectation regarding online order shipping in the United States as of February 2017

U.S. online order shipping expectations and offers 2017 This statistic presents the consumer expectation regarding online order shipping in the United States as of October 2015. During the survey period, 42 percent of consumers stated that they wanted same-day shipping but only 29 percent of retailers were currently offering it. An additional 26 percent of retailers were planning to offer same day shipping in the next 12 months.
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Consumer expectation regarding online order shipping in the United States as of February 2017

What consumers wantWhat retailers are offeringRetailers wanting to offer in 12 monthsConsumers willing to pay for service
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What consumers wantWhat retailers are offeringRetailers wanting to offer in 12 monthsConsumers willing to pay for service
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Description

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This statistic presents the consumer expectation regarding online order shipping in the United States as of October 2015. During the survey period, 42 percent of consumers stated that they wanted same-day shipping but only 29 percent of retailers were currently offering it. An additional 26 percent of retailers were planning to offer same day shipping in the next 12 months.
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Release date
July 2017
Region
United States
Survey time period
February 2017
Special properties
data is based on 1,292 online shoppers and 270 retailers
Method of interview
Online survey
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