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Online purchases - return policy characteristics 2016

Published by E. Mazareanu, Nov 12, 2018
This statistic depicts the results of a survey regarding the most important return policy characteristics for online shoppers in 2016. According to the survey, 38 percent of the respondents thought it's important to have free return shipping when ordering something online.

Most important return policy characteristics for online purchases in 2016

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Release date

April 2017

Region

Worldwide

Survey time period

2016

Number of respondents

1,005 respondents

Age group

18 years and older

Special properties

online shoppers

Method of interview

Online survey

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