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Online purchases - return policy characteristics 2016
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Online purchases - return policy characteristics 2016
Most important return policy characteristics for online purchases in 2016
by E. Mazareanu,
last edited
Nov 12, 2018
This statistic depicts the results of a survey regarding the most important return policy characteristics for online shoppers in 2016. According to the survey, 38 percent of the respondents thought it's important to have free return shipping when ordering something online.
Most important return policy characteristics for online purchases in 2016
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Description
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More information
by E. Mazareanu,
last edited
Nov 12, 2018
This statistic depicts the results of a survey regarding the most important return policy characteristics for online shoppers in 2016. According to the survey, 38 percent of the respondents thought it's important to have free return shipping when ordering something online.
- Show sources information
- Show publisher information
- Release date
- April 2017
- Region
- Worldwide
- Survey time period
- 2016
- Number of respondents
- 1,005 respondents
- Age group
- 18 years and older
- Special properties
- online shoppers
- Method of interview
- Online survey
Source
- Show sources information
- Show publisher information
- Release date
- April 2017
More information
- Region
- Worldwide
- Survey time period
- 2016
- Number of respondents
- 1,005 respondents
- Age group
- 18 years and older
- Special properties
- online shoppers
- Method of interview
- Online survey
Other statistics on the topic
Reverse logistics
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Statistics on "Reverse logistics"
- Market overview
The most important statistics
- Retail e-commerce sales worldwide from 2014 to 2023 (in billion U.S. dollars)Global retail e-commerce sales 2014-2023
- E-commerce share of total global retail sales from 2015 to 2023Worldwide e-commerce share of retail sales 2015-2023
- Market share of leading mass merchant e-retailers in the United States in 2017U.S. e-retailers: mass merchant market share 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)Monthly unique visitors to U.S. retail websites 2018
- Costs of return deliveries worldwide in 2015, by region (in billion U.S. dollars)Return deliveries - costs by region 2015
- Costs of return deliveries in the United States from 2016 to 2020 (in billion U.S. dollars)Return deliveries - costs in U.S. 2016-2020
- Cost of retail items returned in the United States from 2012 to 2018 (in billion U.S. dollars)*Return deliveries in retail - costs in U.S. 2012-2018
- Average monthly cost of processing returns in the United States in 2018, by number of returned items (in British pounds)*Monthly cost of processing returns U.S. 2018
- E-retailers
The most important statistics
- E-commerce market share of leading e-retailers worldwide in 2017, based on GMVGlobal e-commerce market share of leading e-retailers 2017
- Annual e-commerce revenue of Alibaba from 2010 to 2019, by region (in million yuan)Alibaba: annual e-commerce revenue 2010-2019, by region
- Rakuten Group's domestic e-commerce volume from 1st quarter 2014 to 4th quarter 2018 (in billion Japanese yen)Rakuten Group: quarterly domestic e-commerce GMS 2014-2018
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)Annual net sales of Amazon 2004-2018
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)eBay: annual net revenue in the United States 2013-2018
- Walmart's net sales worldwide from 2008 to 2019, by division (in billion U.S. dollars)Walmart's net sales worldwide from 2008 to 2019, by division
- Share of retailers that have adopted try-before-you-buy in the U.S. and U.K. in 2018Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Share of retailers that will adopt try-before-you-buy in the U.S. and U.K. in 2019Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Consumer behavior
The most important statistics
- Reasons for returning items in the United States in 2018Reasons for returning items as reported by U.S. merchants 2018
- How quickly is acceptable for returns to be dealt with?Number of days acceptable for dealing with returns by age U.S.& U.K. 2018
- Most preferred delivery method when returning an online purchase worldwide in 2018Online purchase - return delivery method 2018
- How did you return your online purchase?Methods used by consumers in the U.S. to return an online purchase 2017
- Share of consumers who returned an item in the United States in 2017, by shopping channelPreferred method of return in U.S. - shopping channel 2017
- Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channelShopping behavior of U.S. consumers after returning an item 2017
- Share of respondents who have bought multiple items with the intention of returning them in the U.S. and U.K. in 2018Bracketing by gender U.S.& U.K. 2018
- Number of extra purchases and returns U.S. customers think they would make each month on average as a result of ‘try-before-you-buy’ in 2018Extra purchases and returns consumers will make with ‘try-before-you-buy’ U.S. 2018
- Return process
The most important statistics
- How do you learn about returns?Reverse logistics in the U.S. - how companies learn about returned items 2018
- What are the common reasons for returns?Reverse logistics in the U.S. - common reasons for returns 2018
- What information are you collecting as a retailer?*Reverse logistics - information collected by U.S. retailers about returned items 2018
- How does your company primarily accept returned items?Reverse logistics in the U.S. - how companies accept returned items 2018
- What benefits is your organization realizing as a result of your reverse logistics processes?*Benefits of reverse logistics to U.S. companies 2018
- What challenges or frustrations do you experience with returned items?Reverse logistics in the U.S. - challenges with returned items 2018
- How do you handle refurbished and returned items that are in re-sellable condition?Reverse logistics in the U.S. - how companies handle returned items 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Shopping behavior of online shoppers based on return policy worldwide 2016
- Return policy characteristics preventing U.S. customers from making purchases 2016
- In-store purchases - return policy characteristics 2016
- Return deliveries - reason for returning and shopping channel 2015
- Share of U.S. shoppers who bracket by gender 2016
- Most common goods bracketed by U.S. shoppers 2016
- Most returned goods by consumers in the United States 2018
- Return deliveries in U.S. January 2016-2017
- Methods used for returning goods by consumers in U.S. 2018
- Share of U.S. shoppers who bracket by age 2016
- Return deliveries - U.S. versus global costs 2015
- Most returned goods by online shoppers 2016
- Retailer adoption rate of try-before-you-buy in the U.S. and U.K. 2018
- Retailer intention to adopt try-before-you-buy in the next 12 months U.S.& U.K. 2018
- Retailer adoption rate of try-before-you-buy in the U.S.& U.K. 2019
- Returning goods purchased online in Denmark 2016, by gender and frequency
- Asia: path to multi-channel retail purchases 2014
- Asia: research methods for multi-channel retail products 2014
- Asia: access to purchase multi-channel retail products 2014
- Japan: path to multi-channel retail purchases 2014
Studies
- Reverse logistics
- Reverse Logistics and the U.S. Postal Service 2018
- Retail returns and the consumer experience 2018
- Narvar Consumer Report 2018
- Future-proof your reverse logistics 2017
- The Try Before You Buy: A Returns Tsunami for Retail 2018
- Consumer Returns Report 2016
- Narvar Consumer Report 2017
Statistics on "Reverse logistics"
- Retail e-commerce sales worldwide from 2014 to 2023 (in billion U.S. dollars)
- E-commerce share of total global retail sales from 2015 to 2023
- Market share of leading mass merchant e-retailers in the United States in 2017
- Most popular retail websites in the United States as of December 2018, ranked by visitors (in millions)
- Costs of return deliveries worldwide in 2015, by region (in billion U.S. dollars)
- Costs of return deliveries in the United States from 2016 to 2020 (in billion U.S. dollars)
- Cost of retail items returned in the United States from 2012 to 2018 (in billion U.S. dollars)*
- Average monthly cost of processing returns in the United States in 2018, by number of returned items (in British pounds)*
- E-commerce market share of leading e-retailers worldwide in 2017, based on GMV
- Annual e-commerce revenue of Alibaba from 2010 to 2019, by region (in million yuan)
- Rakuten Group's domestic e-commerce volume from 1st quarter 2014 to 4th quarter 2018 (in billion Japanese yen)
- Annual net revenue of Amazon from 2004 to 2018 (in billion U.S. dollars)
- eBay's annual net revenue in the United States from 2013 to 2018 (in million U.S. dollars)
- Walmart's net sales worldwide from 2008 to 2019, by division (in billion U.S. dollars)
- Share of retailers that have adopted try-before-you-buy in the U.S. and U.K. in 2018
- Share of retailers that will adopt try-before-you-buy in the U.S. and U.K. in 2019
- Reasons for returning items in the United States in 2018
- How quickly is acceptable for returns to be dealt with?
- Most preferred delivery method when returning an online purchase worldwide in 2018
- How did you return your online purchase?
- Share of consumers who returned an item in the United States in 2017, by shopping channel
- Share of consumers who made a new purchase after returning an item in U.S. in 2017, by shopping channel
- Share of respondents who have bought multiple items with the intention of returning them in the U.S. and U.K. in 2018
- Number of extra purchases and returns U.S. customers think they would make each month on average as a result of ‘try-before-you-buy’ in 2018
- Most important factors driving purchasing decisions on Amazon among Amazon buyers as of February 2019
- How do you learn about returns?
- What are the common reasons for returns?
- What information are you collecting as a retailer?*
- How does your company primarily accept returned items?
- What benefits is your organization realizing as a result of your reverse logistics processes?*
- What challenges or frustrations do you experience with returned items?
- How do you handle refurbished and returned items that are in re-sellable condition?
- Return options influence on online shoppers in 2016 worldwide, by type
- Most important return policy characteristics that prevent customers from making a purchase in the United States in 2016
- Most important return policy characteristics of in-store purchases in 2016
- Sales return deliveries worldwide in 2015, by reason and shopping channel (in billion U.S. dollars)
- U.S. shoppers who have purchased multiple variations of an item with the intention of returning some in 2016, by gender
- Share of U.S. shoppers who bracket in 2016, by category
- When you returned gifts after the holidays last year, which of the following did you return?
- Number of packages returned in the United States in the first week of January 2016 and 2017 (in millions)
- In the past year, how have you returned items?
- U.S. shoppers who have purchased multiple variations of an item with the intention of returning some in 2016, by age
- Costs of return deliveries in the U.S. compared with the world in 2015 (in billion U.S. dollars)
- Share of consumers who returned items in 2016, by type of item
- Share of retailers that intend to adopt try-before-you-buy over the next 12 months in the U.S. and U.K. as of 2018
- Share of online shoppers who returned goods in Denmark in 2016, by gender and frequency
- Most frequently used paths to purchase with multi-channel retailers according to online shoppers in Asia as of October 2014
- Most frequently used methods of researching multi-channel retail products according to online shoppers in Asia as of October 2014
- Most frequently used methods of purchasing multi-channel retail products according to online shoppers in Asia as of October 2014
- Most frequently used paths to purchase with multi-channel retailers according to online shoppers in Japan as of October 2014
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