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Click and collect: locations offered by retailers in the UK 2019-2020

This chart displays the distribution of click and collect delivery locations offered by multichannel retailers in the United Kingdom (UK) in 2019 and 2020. The data reveals that in both years the share of UK retailers offering click and collect delivery to non-store locations remained the same at 32 percent. On the other hand, those who provided click-and-collect to store locations showed an increase of six percentage points and reached 80 percent in 2020.

Share of click and collect locations multichannel retailers offer in the United Kingdom (UK) in 2019 and 2020

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Release date

February 2020


United Kingdom

Survey time period

December 14, 2019 to January 12, 2020*

Number of respondents


Special properties

Multichannel retailers

Supplementary notes

* 2019 edition of the survey was conducted between October 8, 2018 to November 19, 2018.
** In both years, 200 retailers were included in the study.

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Statistics on "E-commerce in the United Kingdom (UK)"

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