This statistic offers the percentage of retailers in the United Kingdom (UK) who offer return in-store option on the online bought items in 2018, by retail channel strategy. On average, 58.5 percentage of all retailers offered their customer the option to return online purchases in-store. Only 15.7 percent of multichannel retailers considered in this study offered buy-online-return-in-store facility in 2018.
Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy
* Research methodology used in this study is explained by the source as follows: "Included retailers each have a web-presence, be it merely a website, or an ecommerce platform for purchase. Not all retailers in the study had online order-taking capabilities."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
OrderDynamics. (February 14, 2019). Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy [Graph]. In Statista. Retrieved May 24, 2022, from https://www.statista.com/statistics/989704/in-store-returns-of-online-bought-items-availability-uk-retail-channels/
OrderDynamics. "Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy." Chart. February 14, 2019. Statista. Accessed May 24, 2022. https://www.statista.com/statistics/989704/in-store-returns-of-online-bought-items-availability-uk-retail-channels/
OrderDynamics. (2019). Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy. Statista. Statista Inc.. Accessed: May 24, 2022. https://www.statista.com/statistics/989704/in-store-returns-of-online-bought-items-availability-uk-retail-channels/
OrderDynamics. "Availability of In-store Return of Items Bought Online in The United Kingdom (Uk) in 2018, by Retail Strategy." Statista, Statista Inc., 14 Feb 2019, https://www.statista.com/statistics/989704/in-store-returns-of-online-bought-items-availability-uk-retail-channels/
OrderDynamics, Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy Statista, https://www.statista.com/statistics/989704/in-store-returns-of-online-bought-items-availability-uk-retail-channels/ (last visited May 24, 2022)