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Buy online return in store: availability across retail channels in the UK 2018

This statistic offers the percentage of retailers in the United Kingdom (UK) who offer return in-store option on the online bought items in 2018, by retail channel strategy. On average, 58.5 percentage of all retailers offered their customer the option to return online purchases in-store. Only 15.7 percent of multichannel retailers considered in this study offered buy-online-return-in-store facility in 2018.

Availability of in-store return of items bought online in the United Kingdom (UK) in 2018, by retail strategy

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Release date

February 2019


United Kingdom

Survey time period

August to November 2018

Number of respondents

289 respondents

Special properties

UK based retail chains*

Supplementary notes

* Research methodology used in this study is explained by the source as follows: "Included retailers each have a web-presence, be it merely a website, or an ecommerce platform for purchase. Not all retailers in the study had online order-taking capabilities."

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Statistics on "Multichannel retail in the United Kingdom (UK)"

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