Multichannel capabilities of retailers in the UK 2018

This statistic illustrates the multichannel capabilities of retail chains in the United Kingdom as of October 2018. Among the analyzed retailers who had both online and physical presence, the majority had e-commerce capabilities. 64 percent of retailers offered click and collect delivery options for online made purchases while 58 percent of retailers allowed their customers to return online-bought items in store. Basic stock visibility was a capability offered by less than half of the retailers.

Multichannel capabilities of retail chains in the United Kingdom (UK) as of October 2018

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Release date

January 2018


United Kingdom

Survey time period

October 2018

Number of respondents

289 respondents

Age group

16 years and older

Special properties

Retail chains

Method of interview

Online interview

Supplementary notes

* The source adds the following information: "Retailers selected for the study include only those with 10 or more physical store locations.
Included retailers each have a web-presence, be it merely a website, or an ecommerce platform for purchase.
Not all retailers in the study had online order-taking capabilities."

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Statistics on "Multichannel retail in the United Kingdom (UK)"

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