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Last mile delivery options used by online consumers in the UK 2018

This statistic illustrates the delivery options consumers in the United Kingdom (UK) had used as of 2018 when they shopped online for products. Home delivery was still the most utilized last-mile delivery option for the majority of consumers, with 85 percent of them stating they had their online purchases delivered to their home. Collect-in-store was another popular delivery option with 62 percent of consumers having used this service. Delivery to a locker was the least opted for option used by only 13 percent of consumers in the UK as of 2018.

Last mile operations: delivery options utilized by online consumers in the United Kingdom (UK) in 2018

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Release date

December 2018


United Kingdom

Survey time period

July 2018

Number of respondents

528 respondents

Age group

18 years and older

Special properties

Base: made an online purchase in the last six months.

Method of interview

Online survey

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Statistics on "Multichannel retail in the United Kingdom (UK)"

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