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Returns: most commonly used channels for online purchases in the UK 2018

Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018

by Tugba Sabanoglu, last edited Jul 25, 2019
Returns: most commonly used channels for online purchases in the UK 2018 This chart presents the share of most commonly used returns channels used by online shoppers in the United Kingdom (UK) in 2018. For shoppers who returned online purchased items, the Post Office was the most commonly used channel with a positive response from 39 percent of consumers. Collect and convenience store ranked second with 10 percent of respondents stating it was their choice of returns channel. Returning items bought online at the retailers' physical store was also popular with 7 percent of consumers in the UK in 2019.
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Most common returns channels used by online shoppers in the United Kingdom (UK) in 2018

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Statistics on "Online shopping in the United Kingdom (UK)"
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  • Online and mobile
  • Online shoppers
  • Online deliveries and returns
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