Social media review search prior to online purchase in Latin America 2020, by country

Published by

Stephanie Chevalier,

Mar 10, 2022

During a 2020 study, around 38 percent of e-commerce users surveyed in Chile said that they looked for reviews of a product or service on social media before purchasing said product or service. In Mexico, 27 percent of respondents stated the same. Latin America as a whole was projected to be home to nearly 297 million e-commerce users in 2021.

Percentage of consumers who looked for reviews on social media before purchasing a product or service online in selected Latin American countries in 2020

Characteristic	Share of respondents
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Release date

December 2020

More information

Region

LAC

Survey time period

November 2 and 15, 2020

Number of respondents

3,280 Latin Americans who purchased from international online merchants*

Special properties

Multiple answers were possible

Supplementary notes

* The majority of the respondents were from Brazil, Mexico, Colombia, and Chile.

The source does not provide information redarding the age of respondents or type of study conducted.

This question was phrased by the source as follows: "In what channels do you look for information about the product/service before purchasing online?"

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