In January 2022, the share of in-person customer experiences in the United Kingdom (UK) fell by over ten percent, compared to January 2020, i.e., two years earlier. Instead, the proportion of experiences conducted over email and via an organization's website has grown considerably.
Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022
Characteristic
In person
Phone
Website
Email
Text
Web chat
App
Social media
In writing
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Institute of Customer Service. (January 25, 2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022." Chart. January 25, 2022. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. (2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of Channels Used for Customer Service Experiences in The United Kingdom (Uk) from 2020 to 2022." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service, Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 Statista, https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/ (last visited July 27, 2024)
Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/