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Customer satisfaction with energy provider billing efficiency in Great Britain 2014

This statistic shows whether adults were satisfied with their home gas or electricity supplier efficiency at billing in Great Britain in 2014. While the majority of respondents (80 percent) said they felt satisfied with their home supplier in terms of billing efficiency, 12 percent of those surveyed stated they did not perceive their supplier to be efficient.

Do you agree or disagree with the following statement: "My energy supplier is generally efficient at dealing with my billing"?

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Source

Release date

April 2014

Region

United Kingdom (Great Britain)

Survey time period

April 11-13, 2014

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Telephone interview

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Statistics on "Energy market and customer engagement in the UK"

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