New complaints regarding banking products in the UK 2009/10-2017/18

Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18

New complaints regarding banking products in the UK 2009/10-2017/18 This statistic illustrates the share of complaints to the Financial Ombudsman regarding specifically banking products and services offered by financial businesses in the United Kingdom (UK) from 2009/2010 to 2017/2018. It can be seen that the share of complaints regarding banking services and products fluctuated during the period under observation, reaching a share of 31 percent as of 2017/2018. The largest share of complaints regarding banking services was found in 2009/2010, when a share of 43 percent of banking products and services complaints was recorded.
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Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18

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Share of complaints
2017/18 31%
2016/17 31%
2015/16 31%
2014/15 24.5%
2013/14 13%
2012/13 15%
2011/12 24%
2010/11 31.5%
2009/10 43%
Share of complaints
2017/18 31%
2016/17 31%
2015/16 31%
2014/15 24.5%
2013/14 13%
2012/13 15%
2011/12 24%
2010/11 31.5%
2009/10 43%
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This statistic illustrates the share of complaints to the Financial Ombudsman regarding specifically banking products and services offered by financial businesses in the United Kingdom (UK) from 2009/2010 to 2017/2018. It can be seen that the share of complaints regarding banking services and products fluctuated during the period under observation, reaching a share of 31 percent as of 2017/2018. The largest share of complaints regarding banking services was found in 2009/2010, when a share of 43 percent of banking products and services complaints was recorded.
Show more
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