New complaints regarding banking products in the UK 2009-2019

This statistic illustrates the share of complaints to the Financial Ombudsman regarding specifically banking products and services offered by financial businesses in the United Kingdom (UK) from 2009/2010 to 2018/2019. It can be seen that the share of complaints regarding banking services and products fluctuated during the period under observation, reaching a share of 39 percent as of 2018/2019. The largest share of complaints regarding banking services was found in 2009/2010, when a share of 43 percent of banking products and services complaints was recorded.

Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2018/19

Share of complaints
2018/1939%
2017/18 31%
2016/17 31%
2015/16 31%
2014/15 24.5%
2013/14 13%
2012/13 15%
2011/12 24%
2010/11 31.5%
2009/10 43%
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Source

Release date

May 2019

Region

United Kingdom

Survey time period

2009/10 to 2018/19

Supplementary notes

Year ended 31st of March.
Data prior to 2014 is from earlier reports.

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