Financial Ombudsman: financial services initial complaints in the UK 2007-2019

Published by James Cherowbrier, Jun 2, 2020
This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2018/19. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of around 1.68 million complaints as of 2018/19. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.

Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19

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Release date

May 2019

Region

United Kingdom

Survey time period

2007/08 to 2018/19

Supplementary notes

Year ended 31st of March.
Data prior to 2014/15 is from previous reports.

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