Financial Ombudsman: financial services initial complaints in the UK 2007-2019
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19
This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2018/19. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of around 1.68 million complaints as of 2018/19. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19
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| Number of initial complaints | |
|---|---|
| 2018/19 | 1,680,394 |
| 2017/18 | 1,456,396 |
| 2016/17 | 1,394,379 |
| 2015/16 | 1,631,955 |
| 2014/15 | 1,786,973 |
| 2013/14 | 2,357,374 |
| 2012/13 | 2,161,439 |
| 2011/12 | 1,268,798 |
| 2010/11 | 1,012,371 |
| 2009/10 | 925,095 |
| 2008/09 | 789,877 |
| 2007/08 | 794,648 |
Source
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