The number of complaints received by the Financial Ombudsman in the UK decreased om 2021/22 compared to the previous year. Between April 2021 and March 2022, the Financial Ombudsman received around 219,000 complaints, which was only 60,000 less than in the previous year. The highest number of complaints received was recorded between April 2009 and March 2010 when almost one million complaints were filed.
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22
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Financial compensation of claimants
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Complaints against banking services and products
5
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Complaints against home finance and investment products
8
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Complaints and claims against insurance products
7
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Further related statistics
13
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Financial Ombudsman Service. (November 17, 2022). Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22 [Graph]. In Statista. Retrieved June 06, 2023, from https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. "Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22." Chart. November 17, 2022. Statista. Accessed June 06, 2023. https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. (2022). Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22. Statista. Statista Inc.. Accessed: June 06, 2023. https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. "Number of Complaints regarding Financial Services Received by The Financial Ombudsman in The United Kingdom (Uk) from 2007/08 to 2021/22." Statista, Statista Inc., 17 Nov 2022, https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service, Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22 Statista, https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/ (last visited June 06, 2023)
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2021/22 [Graph], Financial Ombudsman Service, November 17, 2022. [Online]. Available: https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/