The number of complaints received by the Financial Ombudsman in the UK remained consistent throughout 2020 and 2021. Between April 2020 and March 2021, the Financial Ombudsman received around 279,000 complaints, which was only 6,000 more than in the previous year. The highest number of complaints received was recorded between April 2009 and March 2010 when almost one million complaints were filed.
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2020/21
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Financial Ombudsman Service. (November 5, 2021). Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2020/21 [Graph]. In Statista. Retrieved June 29, 2022, from https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. "Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2020/21." Chart. November 5, 2021. Statista. Accessed June 29, 2022. https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. (2021). Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2020/21. Statista. Statista Inc.. Accessed: June 29, 2022. https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service. "Number of Complaints regarding Financial Services Received by The Financial Ombudsman in The United Kingdom (Uk) from 2007/08 to 2020/21." Statista, Statista Inc., 5 Nov 2021, https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/
Financial Ombudsman Service, Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2020/21 Statista, https://www.statista.com/statistics/418847/uk-financial-services-initial-complaints-number-ombudsman/ (last visited June 29, 2022)