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Financial Ombudsman: financial services initial complaints in the UK 2008-2017
Financial Ombudsman: financial services initial complaints in the UK 2008-2017
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2017/18. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of nearly 1.46 million complaints as of 2017/18. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
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| Number of initial complaints | |
|---|---|
| 2017/18 | 1,456,396 |
| 2016/17 | 1,394,379 |
| 2015/16 | 1,631,955 |
| 2014/15 | 1,786,973 |
| 2013/14 | 2,357,374 |
| 2012/13 | 2,161,439 |
| 2011/12 | 1,268,798 |
| 2010/11 | 1,012,371 |
| 2009/10 | 925,095 |
| 2008/09 | 789,877 |
| 2007/08 | 794,648 |
| Number of initial complaints | |
|---|---|
| 2017/18 | 1,456,396 |
| 2016/17 | 1,394,379 |
| 2015/16 | 1,631,955 |
| 2014/15 | 1,786,973 |
| 2013/14 | 2,357,374 |
| 2012/13 | 2,161,439 |
| 2011/12 | 1,268,798 |
| 2010/11 | 1,012,371 |
| 2009/10 | 925,095 |
| 2008/09 | 789,877 |
| 2007/08 | 794,648 |
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Description
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This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2017/18. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of nearly 1.46 million complaints as of 2017/18. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.
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- Show publisher information
- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- 2007/08 to 2017/18
- Supplementary notes
-
Year ended 31st of March.
Data prior to 2011/12 is from previous reports.
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- 2007/08 to 2017/18
- Supplementary notes
-
Year ended 31st of March.
Data prior to 2011/12 is from previous reports.
Other statistics on the topic
Customer complaints against banking services in the UK in H1 2018, by company
Complaints opened against Nationwide Building Society products in the UK in H1 2018
Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product group
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaint
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause
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- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product name
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by gender
- Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
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- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2017 to March 2018, by main issue
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- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
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- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
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- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product type
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- Share of most complained-about financial products to the Financial Ombudsman in the United Kingdom (UK) since the institution setup until end of March 2015
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