Financial Ombudsman: financial services initial complaints in the UK 2007-2019
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19
by James Cherowbrier,
last edited
Jun 7, 2019
This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2018/19. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of around 1.68 million complaints as of 2018/19. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.
Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19
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| Number of initial complaints | |
|---|---|
| 2018/19 | 1,680,394 |
| 2017/18 | 1,456,396 |
| 2016/17 | 1,394,379 |
| 2015/16 | 1,631,955 |
| 2014/15 | 1,786,973 |
| 2013/14 | 2,357,374 |
| 2012/13 | 2,161,439 |
| 2011/12 | 1,268,798 |
| 2010/11 | 1,012,371 |
| 2009/10 | 925,095 |
| 2008/09 | 789,877 |
| 2007/08 | 794,648 |
| Number of initial complaints | |
|---|---|
| 2018/19 | 1,680,394 |
| 2017/18 | 1,456,396 |
| 2016/17 | 1,394,379 |
| 2015/16 | 1,631,955 |
| 2014/15 | 1,786,973 |
| 2013/14 | 2,357,374 |
| 2012/13 | 2,161,439 |
| 2011/12 | 1,268,798 |
| 2010/11 | 1,012,371 |
| 2009/10 | 925,095 |
| 2008/09 | 789,877 |
| 2007/08 | 794,648 |
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by James Cherowbrier,
last edited
Jun 7, 2019
This statistic illustrates the total volume of enquiries and initial complaints to the Financial Ombudsman institution, regarding the services offered by financial businesses in the United Kingdom (UK) from 2007/08 to 2018/19. It can be seen that the number of initial enquiries fluctuated overall during the period under observation, reaching a total of around 1.68 million complaints as of 2018/19. The largest number of complaints were found in 2013/14, when a total of almost 2.36 million complaints were recorded.
- Show sources information
- Show publisher information
- Release date
- May 2019
- Region
- United Kingdom
- Survey time period
- 2007/08 to 2018/19
- Supplementary notes
-
Year ended 31st of March.
Data prior to 2014/15 is from previous reports.
Source
- Show sources information
- Show publisher information
- Release date
- May 2019
More information
- Region
- United Kingdom
- Survey time period
- 2007/08 to 2018/19
- Supplementary notes
-
Year ended 31st of March.
Data prior to 2014/15 is from previous reports.
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Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Customer complaints against financial services
The most important statistics
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product groupFinancial complaints to FCA in the UK H1 2018, by financial product
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaintFinancial products related complaints in the United Kingdom (UK) H1 2018, by cause
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause All financial products related complaints in the United Kingdom (UK) H1 2018
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)Financial products related complaints in the United Kingdom (UK) 2010-2018
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm typeFinancial services related complaints in the UK H1 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product nameNumber of complaints about financial services in the UK in H1 2018, by product
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19Financial Ombudsman: financial services initial complaints in the UK 2007-2019
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2017 to March 2019, by genderGender distribution of customers who lodged financial complaints in the UK 2017-2019
- Financial compensation of claimants
The most important statistics
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2018/2019, by financial instrumentFinancial services compensation: new claims received in the UK 2013-2019
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2018/2019, by financial instrumentFinancial services compensation: total decisions made in the UK 2013-2019
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2018/2019, by instrument (in GBP)Financial services compensation: average claim payouts in the UK 2018/19
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2018/2019, by instrument (in million GBP)Financial services compensation: total claim payments value in the UK in 2018/2019
- Complaints against banking services and products
The most important statistics
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaintBanking products related complaints in the United Kingdom (UK) H1 2018, by cause
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focusBanking and credit issues complaints in the UK 2017-2019, by focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2018/2019Customer current account related complaints in the UK 2010-2019
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2018/2019Credit card related customer complaints in the UK 2010-2019
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2018/2019Saving accounts related customer complaints in the UK 2009-2019
- Complaints targeting specific banks
The most important statistics
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the second half of 2018, by companyCustomer complaints against banking services in the UK in H2 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type Customer complaints opened against AIB Group (UK) Plc in the UK H1 2018
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2018
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000) Complaints filed against the Bank of Scotland in the UK H1 2018
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Santander UK plc banking products in the UK H1 2018
- Complaints against home finance and investment products
The most important statistics
- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Investment products related complaints in the United Kingdom (UK) 2010-2018
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaintInvestment products complaints in the United Kingdom in H1 2018, by cause
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2018/2019, by main focusInvestment and pensions related customer complaints in the UK 2015-2019, by reason
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company Investment providers customer complaints in the UK H1 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2018 to March 2019, by main issueCustomer complaints related to investments and pensions in the UK 2018-2019
- Total number of costumer complaints regarding home finance products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Complaints regarding home finance products in the United Kingdom (UK) 2010-2018
- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaintHome finance services complaints in the United Kingdom (UK) H1 2018, by cause
- Number of complaints relating to home financing products and services in the United Kingdom (UK) in the first half of 2018, by company Complaints against home financing providers in the UK in H1 2018, by firm
- Complaints and claims against insurance products
The most important statistics
- Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Insurance and pure protection products customer complaints in the UK 2010-2018
- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaintInsurance and protection products related complaints in the UK H1 2018, by cause
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company Complaints against insurance providers in the UK 2018
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019Payment protection insurance related customer complaints in the UK 2009-2019
- Number of new complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019Motor insurance related new customer complaints in the UK 2009-2019
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2018/2019Financial Ombudsman: travel insurance related complaints in the UK 2010-2019
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product typeComplaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2019
- Distribution of most complained-about financial products in the UK until March 2015
- Customer complaints about banking and credit services in the UK 2018-2019
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Complaints against the Bank of Scotland reviewed in the United Kingdom in H1 2014
- Complaints against the National Westminster Bank in the United Kingdom in H1 2018
- Ownership or use of financial products on the British market in 2014
- Closed complaints against Nationwide Building Society products in the UK H1 2018
- Complaints against the Bank of Ireland (UK) Plc reviewed by FCA in the UK H1 2014
- Complaints closed against the National Westminster Bank in H1 2018, by product type
- Complaints against AIB Group (UK) Plc reviewed in the United Kingdom in H1 2014
- Complaints against the Lloyds Bank Plc closed in the UK for 2014 H1, by product type
- Complaints against the Co-operative Bank closed in the United Kingdom in H1 2014
- Main funding sources for microcredit institutions in Hungary in 2015
- Number of e-money institutions in Germany from 2013-2017
- Number of suspicious transactions reported by the financial sector in France 2015
- Number of payment institutions in Germany from 2013-2017
- Most concerning business risk for companies in MENA 2018
Studies
- Financial Inclusion in Latin America
- Financial complaints and compensation in the United Kingdom
- Fintech
- Accenture UK Financial Services Customer Survey 2018
- Brand awareness: Financial services providers in the U.S.
- Brand awareness: Financial services providers in the United Kingdom (UK)
- Brand awareness: Financial services providers in Germany
- Islamic Financial Services Industry Stability Report 2019
- Financial Ombudsman Service - annual review 2018/2019
- Barclays Group in the United Kingdom
- Fintech in Europe
- Banking industry in the Benelux
- Fintech in Mexico
- Banking in Poland
- Fintech in Italy
Statistics on "Financial complaints and compensation in the United Kingdom - Customer complaints against financial services"
- Financial complaints to FCA in the UK H1 2018, by financial product
- Financial products related complaints in the United Kingdom (UK) H1 2018, by cause
- All financial products related complaints in the United Kingdom (UK) H1 2018
- Financial products related complaints in the United Kingdom (UK) 2010-2018
- Financial services related complaints in the UK H1 2018, by firm type
- Number of complaints about financial services in the UK in H1 2018, by product
- Financial Ombudsman: financial services initial complaints in the UK 2007-2019
- Gender distribution of customers who lodged financial complaints in the UK 2017-2019
- Financial complaints against businesses in the United Kingdom (UK) 2017-2018
Statistics on "Financial complaints and compensation in the United Kingdom - Financial compensation of claimants"
Statistics on "Financial complaints and compensation in the United Kingdom - Complaints against banking services and products"
- Banking products related complaints in the United Kingdom (UK) H1 2018, by cause
- Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018
- Banking and credit issues complaints in the UK 2017-2019, by focus
- Customer current account related complaints in the UK 2010-2019
- Credit card related customer complaints in the UK 2010-2019
- Saving accounts related customer complaints in the UK 2009-2019
Statistics on "Financial complaints and compensation in the United Kingdom - Complaints targeting specific banks"
- Customer complaints against banking services in the UK in H2 2018, by company
- Customer complaints opened against AIB Group (UK) Plc in the UK H1 2018
- Complaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2018
- Complaints filed against the Bank of Scotland in the UK H1 2018
- Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
- Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018
- Complaints against Santander UK plc banking products in the UK H1 2018
Statistics on "Financial complaints and compensation in the United Kingdom - Complaints against home finance and investment products"
- Investment products related complaints in the United Kingdom (UK) 2010-2018
- Investment products complaints in the United Kingdom in H1 2018, by cause
- Investment and pensions related customer complaints in the UK 2015-2019, by reason
- Investment providers customer complaints in the UK H1 2018, by company
- Customer complaints related to investments and pensions in the UK 2018-2019
- Complaints regarding home finance products in the United Kingdom (UK) 2010-2018
- Home finance services complaints in the United Kingdom (UK) H1 2018, by cause
- Complaints against home financing providers in the UK in H1 2018, by firm
- Customer complaints relating to mortgage services in the UK 2010-2019
- Complaints opened against Nationwide Building Society products in the UK in H1 2018
Statistics on "Financial complaints and compensation in the United Kingdom - Complaints and claims against insurance products"
- Insurance and pure protection products customer complaints in the UK 2010-2018
- Insurance and protection products related complaints in the UK H1 2018, by cause
- Complaints against insurance providers in the UK 2018
- Payment protection insurance related customer complaints in the UK 2009-2019
- Motor insurance related new customer complaints in the UK 2009-2019
- Financial Ombudsman: travel insurance related complaints in the UK 2010-2019
- Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
Further related statistics
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2019
- Distribution of most complained-about financial products in the UK until March 2015
- Customer complaints about banking and credit services in the UK 2018-2019
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Complaints against the Bank of Scotland reviewed in the United Kingdom in H1 2014
- Complaints against the National Westminster Bank in the United Kingdom in H1 2018
- Ownership or use of financial products on the British market in 2014
- Closed complaints against Nationwide Building Society products in the UK H1 2018
- Complaints against the Bank of Ireland (UK) Plc reviewed by FCA in the UK H1 2014
- Complaints closed against the National Westminster Bank in H1 2018, by product type
- Complaints against AIB Group (UK) Plc reviewed in the United Kingdom in H1 2014
- Complaints against the Lloyds Bank Plc closed in the UK for 2014 H1, by product type
- Complaints against the Co-operative Bank closed in the United Kingdom in H1 2014
- Main funding sources for microcredit institutions in Hungary in 2015
- Number of e-money institutions in Germany from 2013-2017
- Number of suspicious transactions reported by the financial sector in France 2015
- Number of payment institutions in Germany from 2013-2017
- Most concerning business risk for companies in MENA 2018
Related topics
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