Canada: important online shipment tracking services 2013

Most important shipment tracking services according to online shoppers in Canada as of April 2013

Canada: important online shipment tracking services 2013 This statistic shows the responses to a survey about tracking services according to online shoppers in Canada as of April 2013. During the reported period, 76 percent of respondents stated that an e-mail notification with a tracking number which allowed them to click and check the status of their shipment was important to them.
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Most important shipment tracking services according to online shoppers in Canada as of April 2013

Share of respondents
E-mail notifications with a tracking number so that I can click on to get the status of my shipment76%
The ability to track my shipment directly on the retailer's website65%
E-mail message telling me my package will be delivered the following day64%
E-mail message telling me my package was delivered54%
An easy-to-find customer service number I can call to ask "where is my package"51%
Text notification with a tracking number that I can click on to get the status of my shipment34%
A text message telling me my package was delivered31%
The ability to track my shipment with my mobile device29%
A text message alerting me my shipment will be delivered 29%
Tracking is not essential to give me a great customer experience19%
Share of respondents
E-mail notifications with a tracking number so that I can click on to get the status of my shipment76%
The ability to track my shipment directly on the retailer's website65%
E-mail message telling me my package will be delivered the following day64%
E-mail message telling me my package was delivered54%
An easy-to-find customer service number I can call to ask "where is my package"51%
Text notification with a tracking number that I can click on to get the status of my shipment34%
A text message telling me my package was delivered31%
The ability to track my shipment with my mobile device29%
A text message alerting me my shipment will be delivered 29%
Tracking is not essential to give me a great customer experience19%
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This statistic shows the responses to a survey about tracking services according to online shoppers in Canada as of April 2013. During the reported period, 76 percent of respondents stated that an e-mail notification with a tracking number which allowed them to click and check the status of their shipment was important to them.
Show more
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