Most important shipment tracking services according to online shoppers in Canada as of April 2013

Canada: important online shipment tracking services 2013 This statistic shows the responses to a survey about tracking services according to online shoppers in Canada as of April 2013. During the reported period, 76 percent of respondents stated that an e-mail notification with a tracking number which allowed them to click and check the status of their shipment was important to them.
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Share of respondents
E-mail notifications with a tracking number so that I can click on to get the status of my shipment76%
The ability to track my shipment directly on the retailer's website65%
E-mail message telling me my package will be delivered the following day64%
E-mail message telling me my package was delivered54%
An easy-to-find customer service number I can call to ask "where is my package"51%
Text notification with a tracking number that I can click on to get the status of my shipment34%
A text message telling me my package was delivered31%
The ability to track my shipment with my mobile device29%
A text message alerting me my shipment will be delivered 29%
Tracking is not essential to give me a great customer experience19%
Share of respondents
E-mail notifications with a tracking number so that I can click on to get the status of my shipment76%
The ability to track my shipment directly on the retailer's website65%
E-mail message telling me my package will be delivered the following day64%
E-mail message telling me my package was delivered54%
An easy-to-find customer service number I can call to ask "where is my package"51%
Text notification with a tracking number that I can click on to get the status of my shipment34%
A text message telling me my package was delivered31%
The ability to track my shipment with my mobile device29%
A text message alerting me my shipment will be delivered 29%
Tracking is not essential to give me a great customer experience19%
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This statistic shows the responses to a survey about tracking services according to online shoppers in Canada as of April 2013. During the reported period, 76 percent of respondents stated that an e-mail notification with a tracking number which allowed them to click and check the status of their shipment was important to them.
Show more
Release date
April 2013
Region
Canada
Survey time period
March and April 2013
Number of respondents
1,031 respondents
Special properties
Online shoppers who made at least 2 online purchases in a 3 month period
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