Private social media expectancy for customer service in the Netherlands in 2018

Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*

Exclusive Premium statistic

You need a Statista Account for unlimited access.

  • Full access to 1m statistics
  • Incl. source references
  • Available to download in PNG, PDF, XLS format
Statista Accounts

Access to this and all other statistics on 80,000 topics from

$468 USD / Year
$708 USD / Year

Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

September 2018

Region

Netherlands

Survey time period

May 16, 2018, to June 8, 2018

Number of respondents

342 respondents

Special properties

webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source as follows: "Stelling: webcare zal over 3 jaar alleen nog op priv├ękanalen plaatsvinden" (in English: "Statement: in three years time, webcare will only take place through private channels"). In addition, the source mentions WhatsApp and Facebook Messenger as examples of such private channels.

Citation formats
Statista Accounts: Access All Statistics. Starting from $468 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 USD $39 USD / Month *
in the first 12 months
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Statistics on " Messaging apps in the Benelux region "

Statistics on Messaging apps in the Benelux region

Market overview

8

Belgium and Luxembourg

8

Netherlands

8

Chatbots and customer support

7

Further related statistics

13
Statista Accounts: Access All Statistics. Starting from $468 USD / Year
Learn more about how Statista can support your business.