Private social media expectancy for customer service in the Netherlands in 2018

Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*

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Source

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Release date

September 2018

Region

Netherlands

Survey time period

May 16, 2018, to June 8, 2018

Number of respondents

342 respondents

Special properties

webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source as follows: "Stelling: webcare zal over 3 jaar alleen nog op priv├ękanalen plaatsvinden" (in English: "Statement: in three years time, webcare will only take place through private channels"). In addition, the source mentions WhatsApp and Facebook Messenger as examples of such private channels.

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