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Private social media expectancy for customer service in the Netherlands in 2018

Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*

by Raynor de Best, last edited Oct 9, 2018
Private social media expectancy for customer service in the Netherlands in 2018 This statistic shows the results of a survey question on whether or not customer support teams in the Netherlands in 2018 expected private communication channels (such as WhatsApp and Facebook Messenger) to replace open channels (like Twitter and Facebook) in the future. The majority of the respondents indicated they did not believe this would happen.
As of 2018, roughly 90 percent of Millennials in the Netherlands indicated they actively make use of WhatsApp. WhatsApp and Facebook remain the two most popular online social platforms in the Netherlands, with more than ten million users each.
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Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*

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