The market revenue of IT services is forecast to experience significant growth in all Western Balkan countries. Serbia leads the ranking with a revenue of 372 million euros in 2023, which is expected to reach 594 million euros by 2029.
IT services market revenue in the Western Balkans from 2016 to 2029, by country
(in million euros)
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IT services market revenue in the Western Balkans from 2016 to 2029, by country
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Data provided by Statista Market Insights are estimates.
Definition: The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.
Structure:
IT Services contains four distinct markets that are based on different services:
IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.
Additional Information:
The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.
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Statista. (August 30, 2024). IT services market revenue in the Western Balkans from 2016 to 2029, by country (in million euros) [Graph]. In Statista. Retrieved April 07, 2025, from https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue
Statista. "IT services market revenue in the Western Balkans from 2016 to 2029, by country (in million euros)." Chart. August 30, 2024. Statista. Accessed April 07, 2025. https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue
Statista. (2024). IT services market revenue in the Western Balkans from 2016 to 2029, by country (in million euros). Statista. Statista Inc.. Accessed: April 07, 2025. https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue
Statista. "It Services Market Revenue in The Western Balkans from 2016 to 2029, by Country (in Million Euros)." Statista, Statista Inc., 30 Aug 2024, https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue
Statista, IT services market revenue in the Western Balkans from 2016 to 2029, by country (in million euros) Statista, https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue (last visited April 07, 2025)
IT services market revenue in the Western Balkans from 2016 to 2029, by country (in million euros) [Graph], Statista, August 30, 2024. [Online]. Available: https://www.statista.com/forecasts/1489843/western-balkans-it-services-market-revenue
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