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Customer service satisfaction in the United Kingdom (UK) 2013, by organisation type

This statistic shows the results of a survey asking United Kingdom (UK) consumers to rate the quality of service they have received in different institutions in 2013. Of respondents, 65 percent were satisfied with the quality of service they receive from their mobile network provider while 78 percent were either extremely satisfied or satisfied with the service quality provided by online retailers.

How satisfied are you with the quality of customer service that you receive on average?

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Source

Release date

July 2013

Region

United Kingdom

Survey time period

April 2013

Number of respondents

1,000 respondents

Age group

16 years and older

Special properties

UK consumers

Supplementary notes

Figures may not sum to 100 due to rounding

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