Expected benefits from improving customer experience for U.S. organizations 2018

What benefits would you expect your organization to experience if they made the customer experience journey as good as possible?

by E. Mazareanu, last edited Sep 28, 2018
Expected benefits from improving customer experience for U.S. organizations 2018 This statistic depicts the expected benefits from making by the customer experience journey as good as possible, as reported by decision makers with involvement in customer experience at organizations in the United Stated in 2018. During the survey, 61 percent of respondents cited cited increased revenue as an expected benefit.
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What benefits would you expect your organization to experience if they made the customer experience journey as good as possible?

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Share of respondents
Increased revenue 61%
Greater customer satisfaction58%
Increased sales52%
A competitive advantage over rivals46%
Access to new market34%
Cost savings/efficiencies 25%
Improved brand loyalty21%
There would be no benefits2%
Share of respondents
Increased revenue 61%
Greater customer satisfaction58%
Increased sales52%
A competitive advantage over rivals46%
Access to new market34%
Cost savings/efficiencies 25%
Improved brand loyalty21%
There would be no benefits2%
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by E. Mazareanu, last edited Sep 28, 2018
This statistic depicts the expected benefits from making by the customer experience journey as good as possible, as reported by decision makers with involvement in customer experience at organizations in the United Stated in 2018. During the survey, 61 percent of respondents cited cited increased revenue as an expected benefit.
Show more
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