U.S. consumers' willingness to wait for customer service in-person 2012

What is the maximum amount of time you are willinng to wait for help from customer service in-person?*

by Statista Research Department, last edited May 2, 2012
U.S. consumers' willingness to wait for customer service in-person 2012 This survey shows the length of time that U.S. consumers are willing to wait for customer service in-person at a business or retail outlet. 23 percent of respondents are prepared to wait for a maximum of between 10 and 15 minutes.
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What is the maximum amount of time you are willinng to wait for help from customer service in-person?*

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Percentage of respondents
Less than 5 minutes19%
5 to 10 minutes29%
10 to 15 minutes 23%
15 to 30 minutes21%
30 minutes to 1 hour5%
1 hour or more4%
Percentage of respondents
Less than 5 minutes19%
5 to 10 minutes29%
10 to 15 minutes 23%
15 to 30 minutes21%
30 minutes to 1 hour5%
1 hour or more4%
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by Statista Research Department, last edited May 2, 2012
This survey shows the length of time that U.S. consumers are willing to wait for customer service in-person at a business or retail outlet. 23 percent of respondents are prepared to wait for a maximum of between 10 and 15 minutes.
Show more
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