Reasons to complain about landlines service or provider in the UK 2018

This statistic displays the share of the most common issues reported by landline users during recent contact with their service provider in the United Kingdom (UK) in 2018. The most common complaint was the service not performing as it should, for example voice mails delivered late, poor call/ line quality or not performing as advertised, complete loss of service, with a share of 52 percent.

Share of most common reasons to complain about landline service or provider reported by landline users in the United Kingdom (UK) in 2018

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Source

Release date

April 2019

Region

United Kingdom

Survey time period

December 5-16, 2018

Number of respondents

178 respondents

Special properties

All UK households 16+ who had a reason to complain about landline

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "What was the issue/s you had reason to complain about in connection with your landline?"
*e.g.voice mails delivered late, poor call/ line quality or not performing as advertised, complete loss of service
**e.g. unexpected/unclear charges, overcharged or incorrect bill
***e.g. time taken to install/set up the service, changed. missed/late installation or installation appointment, it was not installed/set up correctly or time taken for hardware to arrive
****e.g. time taken to repair, it didn't happen/didn't happen when you were told it would or didn't solve the problem

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