Italy: customer satisfaction with the service offerings of Trenord 2018

Published by Statista Research Department, Jul 20, 2021
Between 2017 and 2018, Trenord customers reported lower levels of satisfaction. In particular, the share of customers satisfied with the regional railway company's train punctuality decreased from 71 percent of customers to 61 percent.

Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018

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Release date

2019

Region

Italy

Survey time period

2017 and 2018

Number of respondents

15,200 respondents

Special properties

Customer Satisfaction Survey

Method of interview

Face-to-face interview

Supplementary notes

The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.

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