Between 2017 and 2018, Trenord customers reported lower levels of satisfaction. In particular, the share of customers satisfied with the regional railway company's train punctuality decreased from 71 percent of customers to 61 percent.
Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018
The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.
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Trenord. (June 9, 2019). Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018 [Graph]. In Statista. Retrieved November 09, 2024, from https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/
Trenord. "Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018." Chart. June 9, 2019. Statista. Accessed November 09, 2024. https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/
Trenord. (2019). Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018. Statista. Statista Inc.. Accessed: November 09, 2024. https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/
Trenord. "Share of Customers Satisfied with The Service Offerings of The Regional Railway Company Trenord in Italy in 2017 and 2018." Statista, Statista Inc., 9 Jun 2019, https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/
Trenord, Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018 Statista, https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/ (last visited November 09, 2024)
Share of customers satisfied with the service offerings of the regional railway company Trenord in Italy in 2017 and 2018 [Graph], Trenord, June 9, 2019. [Online]. Available: https://www.statista.com/statistics/698965/customer-satisfaction-with-the-service-offerings-of-trenord/
