This statistic presents the net promoter score (NPS) of the online shopping portal Saraiva in Brazil in 2016 and 2017. In 2017, the e-commerce platform Saraiva had a net promoter score of almost 71 points, up from 63.7 points a year earlier. Other Net Promoter Score measurements of leading Brazilian e-retailers are available here.
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Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017
Brazil: Net Promoter Score of e-tailer Saraiva 2016-2017
Published by Marina Pasquali,
Dec 11, 2019
Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017
| Net Promoter Score | |
|---|---|
| - | - |
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Source
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Release date
January 2018
More information
Region
Brazil
Survey time period
September 2016 and 2017*
Number of respondents
2,000 respondents
Age group
16 years and older
Method of interview
Online survey
Supplementary notes
* In 2017, data collection was carried out between September 21 and October 2. The source does not provide the exact survey date for 2016.
The source uses the term "recommendation index" ("Ăndice de recomendação") instead of Net Promoter Score, though the methodology described is equivalent to that of the NPS.
Brazil: Net Promoter Score of e-tailer Saraiva 2016-2017
Published by Marina Pasquali,
Dec 11, 2019
This statistic presents the net promoter score (NPS) of the online shopping portal Saraiva in Brazil in 2016 and 2017. In 2017, the e-commerce platform Saraiva had a net promoter score of almost 71 points, up from 63.7 points a year earlier. Other Net Promoter Score measurements of leading Brazilian e-retailers are available here.
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Exame. (January 25, 2018). Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017 [Graph]. In Statista. Retrieved December 13, 2019, from https://www.statista.com/statistics/804137/brazil-net-promoter-score-saraiva/
Exame. "Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017." Chart. January 25, 2018. Statista. Accessed December 13, 2019. https://www.statista.com/statistics/804137/brazil-net-promoter-score-saraiva/
Exame. (2018). Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017. Statista. Statista Inc.. Accessed: December 13, 2019. https://www.statista.com/statistics/804137/brazil-net-promoter-score-saraiva/
Exame. "Net Promoter Score of Online Shopping Portal Saraiva in Brazil in 2016 and 2017." Statista, Statista Inc., 25 Jan 2018, https://www.statista.com/statistics/804137/brazil-net-promoter-score-saraiva/
Exame, Net Promoter Score of online shopping portal Saraiva in Brazil in 2016 and 2017 Statista, https://www.statista.com/statistics/804137/brazil-net-promoter-score-saraiva/ (last visited December 13, 2019)
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